As a dedicated Customer Support Specialist, I’m passionate about turning challenges into positive customer experiences. With 5+Years, I’ve developed a skill set focused on building rapport, problem-solving, and driving customer satisfaction across diverse industries. My mission is to advocate for customers while supporting business goals—ensuring every interaction adds value and builds trust.Throughout my career, I've excelled in multi-channel support (including chat, phone, email, and social media), CRM systems proficiency, and data-driven problem-solving. My unique approach combines empathy with efficiency, helping me meet and exceed customer satisfaction benchmarks. I am adept at transforming negative experiences into loyal relationships by actively listening and responding thoughtfully.My goal is simple yet powerful: to ensure every customer feels valued and heard. I look forward to connecting with like-minded professionals who prioritize excellence in customer support. Let’s make a difference together!
Lado Technologies Ltd.
-
Customer Service Support SpecialistLado Technologies Ltd. Nov 2024 - PresentKano State, Nigeria1) Resolve customer complaints,concerns and issues via phone,email,chat or social media.2)Respond promptly to customer inquiries.3)Gather customer feedback for service improvement.4)Maintain accurate records of customer interactions.
-
Airbnb Property ManagerUpwork Jan 2024 - Nov 2024Remote -
Property Manager (Co-Host)Locstep Short Term Stays Nov 2023 - Feb 2024Missouri, United States1. Spearheaded the onboarding process for 20+ properties, implementing strategic pricing models and optimizing listings for maximum visibility, resulting in a 30% increase in occupancy rates within the first 3 weeks .Proactively addressed guest inquiries and concerns, maintaining a 95% satisfaction rate through timely communication and personalized service.2. Collaborated with property owners to execute renovations and upgrades, enhancing guest experience and driving a 25% increase in nightly rates, surpassing market averages.3. Implemented streamlined operational procedures, reducing turnaround time for property turnovers by 20% and improving overall efficiency.
-
Airbnb Arbitrage FinderKlumpp Stays Oct 2023 - Jan 2024Michigan, United States1. Identified and secured 15 profitable Airbnb arbitrage opportunities through comprehensive market research and negotiation, generating an average monthly revenue increase of 40%.2. Developed and implemented a dynamic pricing strategy leveraging data analytics and market trends, resulting in a 25% boost in average nightly rates and a 20% increase in overall revenue.3. Established and nurtured relationships with property owners and investors, expanding the company's property portfolio by 30% within the first year.4. Provided ongoing support and guidance to property owners, offering insights and recommendations to optimize property performance and drive long-term profitability.
-
Real Estate Virtual AssistantC & L Real Estate Jun 2023 - Nov 2023Florida, United States1. Managed administrative tasks such as scheduling, email correspondence, and document preparation, improving operational efficiency by 25%.2. Conducted market research and analysis to identify investment opportunities, presenting detailed reports to clients and facilitating informed decision-making.3. Implemented digital marketing strategies, including social media campaigns and email newsletters, resulting in a 40% increase in client engagement and lead generation.4. Assisted in property acquisition processes, conducting due diligence and coordinating transactions, contributing to a 15% increase in client satisfaction and retention. -
Sales ExecutiveSmokebox Ng Jan 2021 - Jan 2022Kano State, Nigeria
-
Customer Service RepresentativeFouani Nigeria Ltd. Mar 2019 - Sep 2020Kano State, NigeriaI Collaborated with my colleagues from other departments to ensure our customers get the help they need.I tackle a high volume of inquires each day, resolving issues Efficiently.
Peace Onuoha Education Details
-
Second Class Upper
Frequently Asked Questions about Peace Onuoha
What company does Peace Onuoha work for?
Peace Onuoha works for Lado Technologies Ltd.
What is Peace Onuoha's role at the current company?
Peace Onuoha's current role is Customer Support Professional | Enhancing Brand Loyalty Through Empathy & Solutions | Building Trust and satisfaction| Skilled in resolving complex issues | Expertise in User-Centric Support & Retention..
What schools did Peace Onuoha attend?
Peace Onuoha attended Michael Okpara' University Of Agriculture Umudike.
Not the Peace Onuoha you were looking for?
-
Peace Onuoha
Monitoring And Evaluation Officer At Justice Development Peace Caritas InitiativeEnugu State, Nigeria -
Peace Onuoha
Nigeria -
Peace Onuoha
Professional Photographer| Project Manager| Content Writer| Communications ExpertLagos State, Nigeria
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial