Project Manager – My Proteus @ Hiscox InsuranceJanuary 2020 – April 2020Consultant role overseeing the design phase of the Basecamp Programme for Hiscox Re & ILS business. This is a Business Change programme to upgrade, replace or redefine key applications used by Claims, Underwriting and Modelling teams.• Hosting of Business / Exec workshops to enable clearer understanding of current usage state and future business requirements• Management of Proof of Concept environment to showcase UI and Data performance improvements• Management of Cognizant during the workshop and design phase

Working as part of the KTLO Application Upgrade Team to migrate key business applications onto supported virtual infrastructure / Azure cloud whilst consolidating the footprint of legacy hardware.• Building relationships with Amlin Insurance business units to deliver application upgrades of critical Underwriting, Claims and Financial systems including Knowledge Centre, CRM Dynamics and BACS / Cheque printing technology.• Migration of Virtual Infrastructure into Microsoft Azure Cloud• Upgrade of IBM Infrastructure supporting GDPR• Project Lead for global Exchange Online / Office for Mobile rollout• Global WebEx implementation to replace legacy conference system, including deployment to end users, conference rooms and mobile app. • Over 20 successful application upgrades completed to resolve outstanding Operational Risks within the organisation• Successful implementation of new SaaS functionality for multiple business applications• Management of direct reports including Test Managers, Project Managers and Technical ArchitectsSuccessful project delivery highlights include: -Exchange Online / Office for Mobile: -• Global rollout of Exchange Online (circa 3000 users)• Complex replacement of legacy mobile mail application with Outlook for MobileLevel 7 Fleet upgrade: -• Out of support application version requiring significant upgrade on obsolete infrastructure (over 150 users across Amsterdam / Brussels offices)• Management of £500k staffing and vendor budget• Multiple environments upgraded and tested including Disaster Recovery • User testing conducted across multiple business units (Fleet / P&C)IBM Infosphere• Out of support application version requiring significant upgrade on obsolete infrastructure (several hundred users across multiple locations)• Upgrade of Business Glossary and Data Modelling tools to ensure compliance with Insurance standards and GDPR regulations• Complex firewall routing between MS Amlin and IBM implemented

Mandatory upgrade of SWIFTNet 7.0 to 7.2 including all hardware components to Red Hat virtual infrastructure. SWIFT operates a global financial messaging network which operates payment instructions between banks and other financial institutions: -• Management of Network team for all connectivity requirements including designs• Overall responsibility for the team’s programme governance and budget• Management of 3rd Party venders for technical delivery

As part of the programme to separate all RBS branches from RBS Group during the Williams and Glyn (W&G) re-branding, I was asked to lead a large infrastructure project team to provide Network connectivity and Interface design for all of W&G’s Third Parties. Responsibilities included:-• Acting as 3rd Party team leader and managing day to day activities within multi skilled team• Delivery of strategic, resilient network between IBM and RBS datacentres. • Management of key vendors and 3rd Parties including IBM, AT&T, BT and RBS

As part of the divestment and separation of DLG from The Royal Bank of Scotland (RBS), all insurance applications were to be migrated onto newly provided infrastructure hosted by Capgemini. I was hired to oversee the migration of some of DLG’s key applications. Deliverables included the following:-• Migration of 12 x DLG applications from legacy RBS infrastructure to Capgemini, including critical Anti-Money Laundering and 24x7 Travel Insurance systems. • Migration of DLG credit card authorisation system (Solve SE) from RBS. • Management of RBS and Capgemini project and technical teams within work stream.• Management of key vendors including IBM, Computacenter and TNS (Transaction Network Services UK.• Understanding of future software licensing requirements

• Led the delivery of the Voice Transformation Programme as part of the separation of Direct Line Group (DLG) from RBS• Delivery of a dedicated Secure Network Perimeter within both RBS Edinburgh data centres• Management of Accenture network resources • Advise DLG Programme team on their deployment and migration strategies• Ensure all cross-party Operational processes were introduced, amended and adhered to• Management of Voice Transformation budget (£2.6 million) and resource strategy• Analysis of commercial step downs to cease redundant DLG servicesJanuary 2008 – June 2012 • Part of team to project manage global IPT programme, to upgrade the RBS Global Banking and Markets (RBS GBM) telephony network and decommission all legacy infrastructure• Voice integration of ABN AMRO (London sites)• Delivery of large scale strategic IPT implementations for key Disaster Recovery sites within London.• IPT implementation and migrations in RBS UK offices, containing over 11,000 employees, including several hundred financial traders • Middle East IPT implementations and migrations in Abu Dhabi• Decommissioning of legacy Meridian infrastructure across London Campus and reduction of legacy DDI ranges. Approximate annual savings realised for RBS of £500k.• Project Manager for installation of Call Management System (CMS) to enable team leaders and supervisors to track and manage call volumes and statistics for helpdesk/call centre staff globally.• Responsible for forecasting and tracking project costs against project timelines• Organising interactive training for RBS staff with new telephone handsets in the UK and Middle East

• Part of IPT project team engaged by Zurich Financial Services for the migration of 40 sites across the UK, in excess of 15000 users (£15M budget)• Responsibilities included management of all BT and C&W migration requests. This involved understanding of DASS/Q931 telephony circuits and all associated trunks and lines. Each site had extremely complex telephony requirements which required detailed planning and execution. • IPT Migration of Dunbar Bank office in Central London• Management of Avaya IP phone deployment of up to 10000 users across the UK• Project management of UPS installations, management of structural strengthening, installation, site surveys and migration of UPS systems

• Management of installation of Cisco routers and migration of existing applications onto dedicated DSL lines for 340 Peugeot dealerships across the UK. Project had strict milestones and this was successfully completed within 5 months• Primary project contact for each Peugeot dealership in UK• Managing procurement teams in processing of BT PSTN and DSL orders and installations• Running daily conference calls with Peugeot stakeholders• Providing daily and weekly reporting for central project teams

• An extremely varied role, which encompassed several projects and on-going EMEA IT Infrastructure responsibilities. • Key member of the Project Support Office for EMEA IT Infrastructure• Implementation of infrastructure solutions and high level management reporting/regular project updates• Vendor management of HP/Xerox/IBM/BT • BT ADSL project/cost saving.• Responsible for project diary tool, to track project resources, project budgets and project timelines / milestones• Responsible for fulfilling all New Hire orders and revising the New Hire process throughout EMEA• Project managed hardware rollout of Wireless PCMCIA cards and implementation of helpdesk processes.• Created loan laptop and managed service process within EMEA.