• Responsible for business development activities for ION Commodities by driving growth in revenue through new customer implementations and managing existing customer relationships.• Responsible for professional services financial metrics (inclusive of bookings, forecasted revenue, and margin) of all customer engagements. • Work with Implementation Services leadership to define, sell, and deliver solutions that meet customer needs across all product offerings of ION Commodities. • Engagement Leader responsible for successfully delivering significant projects for ION customers. • Manage customer relationships to ensure overall project success, while maintaining ownership over project budgets and profitability, and all potential subsequent engagement sales opportunities.

• Responsible for leading enterprise trading and risk management software implementations that meet customers’ business requirements and are within budget and timeline performance criteria• Confer and collaborate with business and technology executives, PMO, senior leadership team, and project sponsors to create overall project plan, including business and technical elements• Collaborate with the customer's Project Manager to make certain that the business requirements are being met and within the scope, budget and time requirements throughout the life of the project• Coordinate and manage the execution of the Change Management process • Facilitate identifying, documenting, escalating and resolving project-level issues• Manage deliverables, customer approval & provide day-to-day project quality assurance• Manage project expenses, project schedules, status reports and deployed activity assignments• Conduct weekly status meetings with customer's project team• Conduct team performance reviews and provide feedback at the completion of project phases• Train project team on the project management tools, and consulting policies, procedures and methodolo

• Senior Project Manager responsible for all activities required to bring AT&T Business Mobility solutions to market from the point of product ideation to product launch.• Lead cross functional project teams comprised of members from marketing, training, IT, product management, legal, sales, customer care, business development and other functional organizations.• Responsible for maintaining project plans, risk & issue management, development of requirements documentation with business use cases, documentation of customer experience process flows as well as AT&T Sales force process flows including detailed methods and procedures, interaction with IT departments to ensure systems can support solution, oversight of test plans, coordination with development of training and marketing collateral as well as all other channel activation tasks, and reporting to executive leadership.

• Project Manager serving as primary liaison between the Trust & Fiduciary Solutions Group and all other supporting business groups (Investments, Compliance, Operations, distribution channels, systems, etc.) • Responsible for maintaining consistency in product offering, pricing, messaging, operations, processes and systems of the business.• Led program effort to consolidate Merrill Lynch and Bank of America Trust systems platforms and ensure compliance with Bank of America policies and procedures through documentation of business requirements, interaction with developers, development of training and communication plans and implementation of systems changes, while reporting to executive leadership.• Led effort to significantly reduce Merrill Lynch account overdrafts through implementation of new processes, reporting and enhancements to existing systems.

• Represent Human Resources Change Management in the redesign of Rewards Management System (RMS), a Legacy Merrill Lynch proprietary system used for the management of all incentive and total compensation related issues and decisions.• Led cross functional team in the review of current RMS functionality, identifying gaps for Bank of America HR requirements and target state reporting, and leading integrated development of end state system through multigenerational plan with multiple deployment dates.

• Represented Human Resources Change Management for the design and consolidation of incentive compensation plans for the Mortgage Servicing and Mortgage Closing Services divisions in the combined Bank of America/Countrywide organization.• Analyzed present state of incentive compensation plans for both organizations, with a combined workforce of over 17,000 associates, and consolidated plans from over 50 to 5.• Simultaneously led two project teams of over 20 members each through a structured Six Sigma change management approach.• Managed interaction, coordination, negotiation and approvals with line of business executive leadership.

• Coordinated all activities for numerous projects for Fiduciary Support Services (comprised of over 500 associates managing over $20 billion) leading project teams to ensure timely completion of critical tasks, achievement of project objectives on schedule, monitoring of projects through detailed project plans and management of projects within scope of strategic and marketing plan. Projects included process improvement, systems conversion and design and consolidation of policies and procedures resulting from U.S. Trust acquisition.• National Business Process Review Program Manager, providing leadership to process owners for improvement and redesign of 25 key processes while working to identify variation across lines of business as well as needs for modifications and improvement. Educated Process Owners in strategies for leading business process review and change including business process review modeling and mapping as well as design of target state processes.• Designed and maintained key risk management reports for line of business managers and executive management.• Trained associate base on new processes and procedures.

Team Leader, Dedicated Trust Services (2005 – 2006)• Project Management & Leadership on national level for Bank of America Trust Services’ three centers in charge of process design and improvement and effective execution of all key deliverables utilizing Six Sigma methodologies making decisions affecting over 90,000+ clients and $12.2 billion in assets under management.• Served as primary contact for the most affluent clients within Bank of America Trust Services, developing, managing, and providing Trust and investment management services for a book of business with a combined market value base in excess of $200 million.• Trained, mentored and coached 12 other experienced Trust Officers on Dedicated Trust Services Team.• Served as first line to field customer complaints by immediately fielding or returning client calls.

• Secured and evaluated credit reports for members seeking loans/credit cards.• Reviewed loan applications and procedures to determine customer qualification for loans/credit cards. • Performed written and verbal loan collection procedures.