Michael Pearce

Michael Pearce Email and Phone Number

Customer Experience Expert | Consultant | Speaker | Behavioral Economics Enthusiast @ Hundred | Ten Customer Experience
Michael Pearce's Location
Greater Seattle Area, United States
Michael Pearce's Contact Details

Michael Pearce personal email

n/a

Michael Pearce phone numbers

About Michael Pearce

Michael has been innovating in customer experience for nearly 25 years. Through his work across different industries, he has developed a unique approach to customers based on behavioral science. His models and methods are based on understanding unconscious decision-making, emotions, behavioral patterns and universal human needs. Both serving as an internal executive and external consultant, he has delivered results for numerous organizations. His customer experience expertise involves developing customer experience strategies, culture change, technology design and adoption, education and customer insights. With a start in traditional business development, Michael views customer experience as strategy to create a competitive advantage, improve retention and increase revenue. His work has led him to serve retail shopping destinations, hospitals and physician clinics, government services, transportation and more.His success led him to be honored as one of the Puget Sound Business Journal’s “40 under 40” leaders in the Seattle area, and he has received other awards for innovative strategic planning. He enjoys sharing perspectives and educating on customer experience through writing, speaking and workshops.

Michael Pearce's Current Company Details
Hundred | Ten Customer Experience

Hundred | Ten Customer Experience

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Customer Experience Expert | Consultant | Speaker | Behavioral Economics Enthusiast
Michael Pearce Work Experience Details
  • Hundred | Ten Customer Experience
    Managing Principal
    Hundred | Ten Customer Experience Mar 2024 - Present
    Greater Seattle Area
    Hundred Ten is a premier customer experience agency that uses a behavioral science approach to help businesses create a competitive advantage and increase revenue. The company improves customer interactions through strategic consulting, data-driven insights, education and training, and cultural transformation programs.
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  • Strong Tower Consulting
    Chief Experience Officer
    Strong Tower Consulting Dec 2022 - Mar 2024
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  • Tote
    Vice President, Customer Experience And Business Transformation
    Tote Sep 2019 - Aug 2022
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  • Ionic Strategies
    Managing Partner
    Ionic Strategies 2018 - Sep 2019
    Managing partner of an agency dedicated to helping organizations plan and implement core business strategies to grow and succeed. Ionic Strategies has four primary practice areas: strategic planning and implementation, customer experience, culture and employee engagement, and business planning and market assessment. We work with companies of all sizes, from advising growing companies on planning and preparing for capital investments to partnering with well-established, large systems to implement strategies and align operations.www.ionicstrategies.com
  • Swedish Health Services
    Executive Director Of Organizational Strategy And Customer Experience
    Swedish Health Services 2013 - 2018
    Led strategy to align core business functions for improved performance, including operations, workforce, finance, customer insights, leadership and key performance indicators. Created organization's customer experience department; Designed and implemented comprehensive CRM/ CEM software for improved customer listening and relationships.
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  • Swedish Medical Group
    Director Of Strategy, Development And Customer Experience
    Swedish Medical Group 2011 - 2013
    Greater Seattle Area
    Direct business development strategies, marketing, communications and practice development for the area's largest medical group (over 900 providers in more than 100 clinic locations). Led market strategy, business development strategy and sales teams for unprecedented growth. Created core brand vision, identity and strategy to serve as foundation for operations, marketing, culture and customer experience at medical group. Launched internal employee culture development program to align individuals and teams for reliable performance.
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  • Economic Vitality Group
    President
    Economic Vitality Group 2005 - Feb 2011
    Economic Vitality Group (EVG) is a consulting agency specializing in economic and business development strategies. Primary services include strategic economic planning, business development and community affairs management. EVG's clients include governments and other organizations. Winner of the Governor's Smart Communities Award for strategic planning.
  • City Of Seattle
    Business Development Manager
    City Of Seattle 2004 - 2005
    Advised on economic policy and developed business development strategies for industry sector growth
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  • Entheos International
    Chief Operating Officer
    Entheos International Jan 2000 - Dec 2004
    Strategic cause related branding agency advising corporations on bottom-line corporate social responsibility programs.
  • City Of Tacoma
    Economic Development
    City Of Tacoma 2001 - 2004
    Managed business retention, growth and expansion; solved operational challenges in a range of industries. Created strategic plans to improve business and industry development
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Michael Pearce Skills

Strategy Strategic Planning Leadership Business Development Employee Engagement Healthcare Management Program Management Business Planning Marketing Strategy Marketing Communications Consulting Healthcare Management Management Consulting Marketing Leadership Development Customer Experience Government Project Management Healthcare Information Technology Crm Cem Organization Alignment Retail Healthcare Information Technology Mergers And Acquisitions Operations Management Financial Management Culture Change Performance Improvement Market Assessments Market Intelligence Strategy Implementation Organizational Culture Brand Strategy Real Estate Real Estate Development Business Strategy Change Management Culture Development Land Use Strategy Alignment Economic Planning Cross Functional Team Leadership Strategic Partnerships

Michael Pearce Education Details

Frequently Asked Questions about Michael Pearce

What company does Michael Pearce work for?

Michael Pearce works for Hundred | Ten Customer Experience

What is Michael Pearce's role at the current company?

Michael Pearce's current role is Customer Experience Expert | Consultant | Speaker | Behavioral Economics Enthusiast.

What is Michael Pearce's email address?

Michael Pearce's email address is pe****@****leu.edu

What is Michael Pearce's direct phone number?

Michael Pearce's direct phone number is +120621*****

What schools did Michael Pearce attend?

Michael Pearce attended Seattle University School Of Law, Western Washington University, La Trobe University, University Of Florida - Fredric G. Levin College Of Law, University Of Cape Town, Ritz Carlton Leadership Center, Malcolm Baldrige National Quality Award.

What skills is Michael Pearce known for?

Michael Pearce has skills like Strategy, Strategic Planning, Leadership, Business Development, Employee Engagement, Healthcare, Management, Program Management, Business Planning, Marketing Strategy, Marketing Communications, Consulting.

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