An enthusiastic, adaptable IT Service Delivery professional with a comprehensive technical knowledge of software and hardware backed up with over 20 years of practical experience in application and systems integration, technical documentation, team leading, project work, working with vendors, configuration and release management, systems monitoring and administration and L2/3 production support across a variety of industries, applications and platforms. Extensive knowledge of service management, process and procedure improvement, incident problem and change management.Motivated to deliver high standards of work and achieve project objectives within tight deadlines. A strong communicator, with the ability to develop successful and productive working relationships at all levels.