Pearl Elenwo Email & Phone Number

United Kingdom

United Kingdom

South East, England, United Kingdom

New York, United States

• Ensure that CSAT scores are high, and SLAs are achieved monthly and generally through Q1 to Q4.• Measure and analyze data to interpret the performance of each company weekly in order to make proactive recruitment decisions. • Manage the full life cycle of the expert engagement support process.• Improving proficiency in using CRM tools such as Zendesk, Freshdesk, Salesforce, Gorgias, Hubspot, Shopify & Kustomer.

New York, United States

• Source and shortlist candidates across different time zones while checking various criteria such as score, industry, location, CRMs knowledge, CRMs experience, time availability, language(s), etc. using a staffing software called Airtable.• Email shortlisted candidates through a smart email platform called Front.• Add interested candidates to a training portal called Rise for enrolment to complete the first layer of onboarding training.• Add successful candidates to a team management software called Monday.• Schedule the candidates into three stages of training (MTT, AC1, AC2), record trainings, and monitor the training session while taking attendance.• Review the final onboarding decision for qualified candidates to become live experts.

Pakistan

Port Harcourt, Rivers, Nigeria

• Handling and optimizing the staff recruitment process using an app to screen applications.• Managing and optimizing the HR administration of 15 personnel using an app to track employee scheduling, timesheets, and corporate communications, all in real time.• Handling the preparation of rosters, payroll, payslips, package creations, and dispute resolution.• Proposing, Proofreading, and Editing engaging copy content that promotes infotainment that keeps the target audience glued and drives sales.• Collaborating with the marketing and sales departments to brainstorm and generate diverse copy materials.• Utilize the right SEO keywords to maximize the copy’s objective.

Lagos, Nigeria

• Introduced and implemented a logistics process called Logistics Information Request (LIR) system which guarantees 2x prompt response, 3x effective time management, concise data presentation, organized record filling, financial benefits, and 2x improved business process and service delivery quality. • Managed busy schedules and complex travel plans of 5+ corporate executives while performing logistics support to over 150+ expatriates, local employees, and customers in a period of 6-months.• Introduced an effective record tracking sheet for open tickets thereby saving over 75% cost on revalidating unused local and international tickets or missed flights.

Lagos, Nigeria

• Managed a small unit of 3 support staff to achieve efficient logistics and administrative goals.• Introduced a catering provision for customer training which enhanced time management, service delivery quality, and most importantly saved cost by 50%.

Port Harcourt, Nigeria

• Identified ideas to develop the company’s brand by researching daily.• Proposed potential business deals by contacting potential partners and linking them with the company. • Explored and discovered design opportunities around culture and arts that would resonate with the Nigerian people such as mobile pop-up shops in various cities.

Wyoming, Usa

• Extracted and compiled relevant information or data from the autobiographies of historical individuals for written and pictorial publication in the center.• Maintained a cordial relationship with the visitor while giving them a worthwhile tour experience of the center.• Assisted with additional duties as directed by the Archivist.

Master Of Science - Ms, Organizational And Occupational Psychology

Bachelor Of Science - Bs, International Relations

Activities and Societies: Classical Choir, Tour Guide, Project One Million.

Exchange Program, International Relations And Affairs

Activities and Societies: International Students Group, Head Delegate of Georgia, Model United Nations Conference, New York, NY, USA.