Post Reshape (effective Aug 2021 position title renamd to CI Lead (KL Cluster))Developed effective ways of working, coached and ensured Value Deliveries recorded were quantified accurately; as a result Customer Operations (CO) KL Cluster delivered above target [2020: USD6.1mil Target USD2.7mil; 2019: USD4.8mil Target USD4.3mil].Provided visibility on OPEX for the community to the relevant leaders; resulted to actual expenses incurred below plan (2 years consecutively).Safety Data Sheets - Investigated non-compliances and developed new SOP. Controls were 100% effective to date.Led the LOD1 Audit Review for Egypt and China Lubes Contract Management and LOD2 Argenti Fleet Solutions and Lubes (Europe) to provide a transparent assessment on the current controls and processes.Led the HSSE Community in COKL which includes Road Safety, Misdelivered Info, User Identification & Resilience. Held the responsibility of "task master" for the entire CO community in SBO KL to ensure that everyone is safe, accounted for, and can operate virtually (Covid-19 impact, RTO plan).Leading the automation project for MY Lubes GKA Inv and DN with estimate value delivered of USD 184K.

This role represent Finance Operations in working closely with the onshore Cluster Credit Manager (CCM), OTC, and Business Managers to improve credit operation concerns, aligning the team mindset with business direction in a commercial mindset and balancing risk/reward manner.Dimension: SEA Cluster (MY/SG/ID/Chemicals/Integrated Gas), all businesses in GC + Retail (excl. Fleet).Repeated my success to turnover the Malaysia team from being viewed as an “underperforming team” for years to a strong team. Led new business strategy i.e. Non-Fuels Retail (NFR) EAST Deployment for revenue growth acceleration, bringing in Credit Expertise and revamped the Credit Policy.Managed to record SMEP substantial improvement in overdue reduction (USD 800k) and maintained excellence while managing additional scope i.e. Billing.Led several migrations projects i.e. Upstream Accounts Payable and streamlined Upstream processes (refund, unidentified receipts).Improved the E2E process for Retail i.e. Bank Guarantee security management, Mass Review process; Temp Credit Limit was reviewed, approved and aligned with Business Partners and CCM to ensure business operations were not disrupted.Demonstrated excellent stakeholder management with Upstream partners.

The Credit Operations cover three main activities Managing Credit (Credit Assessment), Debt Collection, and Cash Application and Allocation across several Operation Units (OU) (i.e. Singapore, Indonesia, Chemicals and Upstream).Successfully led the team through six migrations via the Credit Tomorrow journey i.e. SG Cards, Onshore SG Non Cards, Onshore ID, Chemicals, New Business - Sulphur, P&T; All migrated successfully and ahead of plan.Analyzed, rationalized and proposed Singapore Fleet target for the year to Regional and OU Credit Manager; which was approved and reflected as "The Year" target.Managed the change and transition such as organizational re-alignments and systems implementations (e.g. GSAP, DebiTEX, H3). Ensured that all Key and Non Key controls were effectively operated as designed. No findings found during audit review and controls were effective.Established, monitored and ensured relevant KPIs were analyzed, learned and shared in a proactive and timely manner to relevant stakeholders. Identified action plans for KPI Targets which were not achieved.Reviewed and approved credit assessment/re-assessment by applying commercial mindset in balancing risk and reward appropriate for the market environment and business strategic direction, in alignment with DS Credit Manual, Guideline and Credit strategies.Reviewed and approved refinancing of Overdue Debts. Regularly review and re-assess customers to determine provisions for recovery, in relevant timeframe.Exercised manual blocking of orders on high financial risk and seriously delinquent accounts based on MoA.Managed direct reports career development through assessment of credit competencies to enable delivery of appropriate learning and development agenda, via regular coaching and mentoring sessions.

Supported the CFO and was responsible for the overall management & performance of the Finance department.Proposed and implemented internal controls to ensure the efficiency, effectiveness, integrity & business focus of the overall financial systems & processes.Provided strategic financial & business planning advice such as the introduction of Marketplace and shipping issues.Recommended accounting policies and procedures which were relevant to the newly established company, interpreting these where necessary e.g. Unearned Revenue, Prepayments, Accruals of the new business model.Reviewed, monitored and interpreted cash flows and predict future trends as well as to ensure that sufficient funds were available to meet ongoing operational and capital investment requirements.Ensured all statutory accounts & reports were accurate, in accordance to IFRS requirements, meet the reporting deadlines and legal requirements.Preparation & interpretation of budget monitoring information, including forecasting, trend analysis, risk analysis and recommendations for corrective action.Developed external relationships with appropriate contacts, e.g. auditors, tax advisors, solicitors and bankers.Supervised and monitor subordinates of approximately 18.

Supported the CFO and is responsible for Accounts Payable (AP) related matters.Proposed and implemented internal controls to ensure the efficiency, effectiveness, integrity & business focus of AP (trade and non-trade).Prepared daily cash flow budget to manage cash flow and prioritise vendor payments as well as to manage stakeholders expectation.Recommended accounting policies and procedures which were relevant to the newly established company such as introduced internal forms (i.e. Staff Claims Forms, Petty Cash Forms, Inventory Request Form, Travel Request Form) and internal policies (i.e. in relation to Staff Claims, Petty Cash, Travel Policy) to ensure proper recording of transactions.Ensured all accounting treatments were accurate and met the accounting standards (IFRS) requirements, interpreting these where necessary.Analyzed change and provided advice accordingly, developed & improved financial procedures, systems & processes to increase effectiveness and customer satisfaction.Supervised and monitor subordinates.

Supported the CFO on general financial and business analysis.Worked closely with the business teams by providing quality financial information on projects, clients, gross margins, time cost, job profitability, client profitability, team forecasts, budget, etc.;Provided support in reviewing project costing, financial analysis in a major pitch and monitoring the general health of the business.Periodic financial statements review (interpret and communicate financial data), including turnover, gross margin and operating expenses accounts, budgets; Thus, provide variance analysis and commentaries for the Management.Provided value added services by working closely with all business unit leaders, research teams, operations team and the Management to help make financial decisions and actionable insight/action.Ensured spending was kept in line with the budget/forecasts.Provided analytical support on major projects, credit terms and contractual agreements review.Offered professional judgment on financial matters and advised on ways of improving business performance.Supervised and liaised with team members on daily accounting, financial and functional matters; Make sound decisions daily based on authority provided.

Checked the online banking system for incoming receipt and matched it against the accounts receivable invoices for local and foreign customers.Matched the supplier invoices against the delivery of goods as shown in the accounts accrual report and data entry into the ERP System.Performed accounts receivable and accounts payable reconciliation at month-end close.Sales agent commission calculation and confirmation.Managed inventory month-end related details such as burst test results, provision for obsolescence and Material Return Back (MRB) report from the ERP system.Assisted with month-end closing activities with Finance Manager.

First 6 monthsMainly assisted the seniors in various audit engagements. 6 months and aboveHandled several audit engagements & Agreed Upon Procedures as Senior In-Charge.Audit Engagement Scope: Testing of internal control systems, analytical review procedures, reviewing financial statements and preparation of management letters.Range of industries: Private and public listed companies which includes business services, consumer goods, diversified industrial, insurance, media, retail as well as transportation.

Internship in an Audit Department.