Pearlie Ngai Email & Phone Number

Hong Kong SAR

Vancouver, British Columbia, Canada

• Hosted 2 exclusive conflict resolution and team management workshops featuring 2 industry guest panelists for CUS executives and club presidents, resulting in a 40% increase in leadership confidence
• Conducted 100+ Interviews for 4 Sauder clubs by evaluating potential candidates that align with each club’s values and goals, ensuring equitable hiring for club presidents
• Gained 90% club satisfaction rate by implementing a new autonomous approach to activity log management… Show more
• Gained 90% club satisfaction rate by implementing a new autonomous approach to activity log management through monthly check-ins with club presidents to strengthen team relations Show less

Hong Kong SAR

• Managed efficient shipping and receiving operations through packing and restocking 200+ SKUs and maintaining accurate records of inventory on Shopify POS
• Handled external communications with 5+ brand and event partners regarding ongoing or potential business collaborations, giveaways and sponsorships that align with the brand's identity
• Assisted the execution of 3 pop-up shop events by implementing effective visual merchandising strategies and giving personalized customer… Show more
• Assisted the execution of 3 pop-up shop events by implementing effective visual merchandising strategies and giving personalized customer service to 80+ daily customers to ensure seamless shopping experience
• Built a loyal customer base of over 2000 followers on Instagram within 1 year through producing and developing digital visuals (reels, video shoots, teasers, ad campaigns) by using Final Cut Pro
• Provided support on employee recruitment by crafting professional job postings and arranging interviews with 5+ potential internship candidates

• Presented to over 200 senior high school students at 5 secondary schools in the Vancouver, Richmond and Burnaby area to promote the UBC Sauder BCom program
• Led 30-minute presentations with 3 presenters followed by 15-minute Q&A segments by displaying professional presentation and communication skills to potential incoming Sauder applicants

• Achieved a 10% increase in Instagram following by leading weekly Hong Kong culture- focused IG stories, including Cantopop Week
• Reported to Events Team to ensure promotional information and logistics were up to date
• Collaborated with 5 team executive members to design high-quality social media posts through Photoshop and Canva to increase Asian cultural awareness

Hong Kong SAR

• Assisted a Registered Dietitian in recipe testing for a plant-based menu
• Assisted a Registered Dietitian in conducting nutritional analysis for more than 30 items

Hong Kong SAR

• Provided on-the-job training to over 10 new employees by assisting them in performing POS operations, cash-handling and inventory audits to optimize employee efficiency
• Acquired 20+ new Starbucks Rewards members daily by using upselling and cross-selling techniques to ensure $2 million daily store revenue target is met
• Cultivated long-term customer relationships by developing strong knowledge about coffee and learning their individual tastes to serve the best hand-crafted… Show more
• Cultivated long-term customer relationships by developing strong knowledge about coffee and learning their individual tastes to serve the best hand-crafted beverages
• Performing essential tasks including cash-handling, POS operation and inventory audits
• Participating in 4 weeks of customer service and barista training to ensure customer satisfaction Show less

Hong Kong SAR

• Creating video content, informational brochures and posters to promote King’s College London Pre-University Summer School and Stanford Pre-Collegiate International Institute
• Translating more than 10 promotional and educational articles from Chinese to English
• Monitoring company social media accounts and drafting social media posts in order to increase viewership

Bachelor Of Commerce - Bcom, Human Resources And Business Analytics

High School Diploma

Middle School Diploma

Elementary School