• Direct the efforts of others in the achievement of the strategic and operational objectives of the group.• Manage the hiring, staffing and maintaining of a diverse and effective workforce.• Responsible for career development/planning, performance and pay discussions of team members.• Communicate and translate Dell vision/strategy to staff.• Responsible for executing on functional and business goals for the group.• Address problems across functional areas of the business.• Influences individuals within and outside the IT department.• Responsible for meeting budgetary goals and objectives.• Prepares and presents reports to all levels of leadership and staff.

• Conduct analysis and prepares reports.• Assist in the recommendation for improvements and the development of technical standards.• Monitor network to ensure its availability.• Observe and control the status and performance of all network components.• Identify, diagnose, and resolve problems affecting network performance.• Create and maintain network documentation.

C3 Network Operations Manager for the Hilton Worldwide dedicated account.-Liaison for customer and vendor communications and business critical operations-Provide leadership to a geographically dispersed networking group in support of customer as it relates to network operations, and network convergence-Develop, maintain, communicate and execute project plans and schedules, prioritize requirements, and coordinate teams for execution-Identifies, evaluates and resolves financial and business issues-Responsible for career development/planning, performance and pay discussions of team members-Communicates and translates Dell vision/strategy to staff-Responsible for executing on functional and business goals for the group and/or customer-Address problems across functional areas of the business-Influence individuals within and outside the IT department-Responsible for meeting budgetary goals and objectives-Prepare and present reports to all levels of management and staff

-Provides technical support and analysis for network systems and components-Individual contributor with the onboarding of the IC&C into the C3 organization-Identifies, diagnoses, and resolves problems affecting network performance-Ensures availability of systems and application environments through proactive as well as reactive maintenance-Provides guidance to less experienced team members in both NetOps and Cloud administration-As an Subject Matter Expert, review/revise/create operations procedures for C3 Netops -Participate in the planning and execution of system maintenance and DR events-Makes recommendations for systems enhancements-Responsible for integrated and moderately complex systems-Effectively communicates with all stakeholders-6C Public trust security clearance for Department of Education and FSA

-Create, review quarterly and annual budget with management team-HR management of multiple personnel, administration of yearly reviews of subordinate team members-Project Manager for several corporate and division level projects-Configuration, Maintenance, and Troubleshooting of Windows XP client & Server 2000/2003, Exchange 2000/2003, SQL Server 2000 & ISA Server 2000/2004 environment-Configuration, Maintenance, and Troubleshooting of Cisco Switches, Routers, WAPs and Hubs-Configuration, Maintenance, and Troubleshooting of ERP management systems (Syteline)-Utilize Active Directory to maintain and administer groups policies and users accounts-Perform critical backups and create necessary restore jobs utilizing VERITAS Backup Exec 10-Troubleshoot, Resolve and Document network issues (i.e., DNS, DHCP, TCP/IP, etc.)-VMWare virtualization and deployment of company server cluster