Pearl Tamayo Email & Phone Number

United States

Responsible for overseeing all aspects of the accounts receivable function, including billing, collections•Manage the accounts receivable team and ensure accurate and timely processing of customer invoices and payments.•Develop and implement policies and procedures to optimize the accounts receivable process and improve efficiency.•Monitor accounts receivable aging and follow up with customers to ensure timely payment of outstanding invoices.•Investigate and resolve customer billing disputes and discrepancies in a timely manner.•Review and analyze customer credit applications and make credit decisions based on established criteria.•Work closely with sales and customer service teams to address customer inquiries and resolve billing issues.•Prepare monthly accounts receivable reports and analysis for management review.•Collaborate with other departments to streamline processes and improve cross-functional communication.•Stay current on industry trends and best practices in accounts receivable management.

Manage internal and 3rd party cash application and collection teams supporting assigned regions.• Drive improvements• Manage and ensure any escalated issues or inquiries are investigated and resolved in a timely manner.• Identify improvement opportunities through root cause analysis and collaborate with internal deptment leaders to implement changes.• Create a high energy culture grounded in customer service, positivity, and results.• Develop clear objectives for team members, mentor team members in support of their development, progression and career path.• Lead projects that involve transition of responsibilities to Shared Services and 3rd parties, AR system enhancements, integration, and implementation

I am excited to join the Icahn family and looking forward to the many opportunities to add value to the customer service experience in the areas of cash applications, credit & collections!

Atlanta, Ga