• Provide administrative support for senior executives in Technology, Finance, Business Operations, Marketing, Strategy and Planning, and Data and Analytics departments.• Represent department executives in negotiations with external partners and vendors with a focus on delivering savings to the company. • Coordinate daily calendar management allowing executives to maximize their time spent on achieving company goals. • Handle booking domestic and international travel, securing the best value while staying within company policy. • Plan and execute logistics for meetings, conferences and special events.• Coordinate team building and engagement events as well as onboarding of new employees, resulting in award recognition.

• Acted as the liaison between the Human Resources Department and all levels of the company, from the CEO to the Sales Reps in different states.• Prepared employment verifications, exit interviews, spreadsheets, and documents for outside agencies as well as internal departments.• Processed unemployment claims and Department of Labor reports and surveys for various states.• Maintained records of department finances including invoices, check requests, and reimbursement forms.

Training Assistant• Conducted training for newly hired Customer Service Representatives.• Processed paperwork for new classes including payroll logs, test scores, statistical graphs, and new hire packages.Claims Department Liaison Manager• Managed the daily activities of fifteen claims processing agents.• Functioned as the primary contact between Claim Agents and Management.Senior Customer Service Representative• Answered customer questions concerning features of service for FedEx.• Coordinated and facilitated activity between external customers and internal departments.