Jay Pechek Email & Phone Number

Caledonia, Michigan, US

Colorado Springs, CO, US

- Spearheaded a lead-gen program resulting in $2.4 Million in returns within the first 18 months.- Formulated and implemented corporate-wide marketing strategy and budget.- Orchestrated a holistic strategy encompassing branding, content creation, digital marketing, and social media advertising.- Enhanced DMS’ online presence through website redesign and.

Philadelphia, Pennsylvania, US

- Forged vital relationships with media stakeholders, amplifying event and facility visibility.- Seamlessly executed media and promotional agreements, maximizing brand reach and recognition.- Stewarded the brand's digital identity, ensuring timely website updates and vibrant social media engagements.

Dallas, TX, US

- Directed financial and operational facets for six outlets, maintaining profitability and growth.- Unveiled guest loyalty programs, enhancing customer engagement and retention.- Spearheaded impactful advertising and marketing campaigns to fortify brand positioning

Austin, TX, US

- Pioneered PR launch strategies for 45+ products, securing significant media attention and accolades.- Bolstered brand awareness via strategic PR endeavors, translating to tangible business growth.- Masterminded a social media blueprint, experiencing a 200% boom in online engagement.

Austin, TX, US

• Managed the $1.5M budget and the day-to-day customer service and support program, including internal and external contact center operations as well as developed strategic plans for the evolution of the customer service.
• Turned around a failing external call center by introducing industry “best practices,” quality teams, standard reporting as well as customer stratification surveys.
• Created an extended warranty program that turned turn the customer service organization into a revenue generating organization.
• Developed and executed a transition plan for switching call center operation to a new vendor with minimal impact to our customers.

Fremont, CA, US

• Managed high-level communications and PR support for Seagate's Branded Solutions (consumer facing) business unit, supported Seagate’s overall corporate strategy; Managed and directed two agencies’ work (two teams of.
• Helped develop and execute a successful worldwide dual brand strategy and demand-gen programs that sustained a mature retail brand (Maxtor) and established a new retail brand (Seagate).
• Managed monthly and quarterly reporting and dashboards; Develop messaging, press briefing materials, press releases and hot topics.

US

• Helped develop and execute worldwide PR strategy, writing press releases, developing messaging, creating briefing materials, media outreach programs such as hot topics saw an increased clip count Q/Q of 21%.
• Developed and executed an international reviews plan that increased product reviews by 26% and product awards by 200%.
• Created and managed media databases, media lists and editorial calendars for national technology and computer trade publications; scanned national media and trade publications for company and product mentions.

• Managed escalated agent contacts, resolving complex problems with products.
• Prepare regular and special reports documenting customer problems/complaints and procedures for correcting them
• Maintain the highest level of technical skills in my field of expertise. Conducted training sessions for less experienced staff.