Ong Peck Hong Email & Phone Number

Shah Alam, My

Shah Alam, Selangor, My

Shah Alam, Selangor, My

Shah Alam, Selangor, My

Tokyo, Jp

- Daily maintenance and updating on promotion products on Malaysia e-commerce portal by designing different type of banners for A/B testing- Growth-hacking with the team to increase the members and conversion rate, improve customer shopping experience to encourage impulse purchase towards increase sales. - Maintain and update product inventory on Malaysia e-commerce website as the company is running both retail and online business at the same time and mass product SKUs and quantity needs to be well controlled- Collaborates with SingPost e-Commerce team on website enhancement and development request arrangement - Analysis on Google Analytics to find out new or undiscovered blue ocean market- Using Google Tag Manager, Goal Funnel, User Flows and Cohort table to track and understand the audience behaviours, attributes and distributions- Fast fashion can hardly gains long-tail effect by accumulating products SKU in terms of timeline but we push and review the marketing banners twice a week to entice visitors by speed of changes- Works and collaborates with marketing team, designers, sales performance, and product inventory to ensure the achievement of team’s goal and the sales target- Propose, compare and choose the right vendor for payment services, and to enable alternative payment methods (APMs) for buyers as more payment method helps to convert into more sales- To include more reliable and redundancy of the logistic and delivery services to mitigate the risk of single provider- Works and collaborates with other businesses or partnership to drive brand market share- Joined and brainstorming in offsite marketing workshop

- Planning and executing campaigns for www.avenue86.com and other digital marketing efforts to promote this website campaigns. - Managing Avenue86's social media accounts (Facebook, Instagram, Twitter, Google+)- Knowledge in Facebook Ads, Google Adwords and Google Analytics. Creating and managing ads campaigns, measuring and analyzing performance towards optimizing for better results. - Planning and managing electronic direct marketing (EDM) campaigns and blog.- Research and review new technologies and tools and grow website traffic, member database/subscribers and sales orders.- Support operation team from order processing to customer service where necessary, such as providing training to other staff.- Collaborating with team on website campaigns (e.g., coming up with ideas/concepts) related to the Avenue86's business development, sales and orders. - Ensuring the marketing content (social media posts, newsletter and blog) is presented nicely and compellingly while adhering to gain engagement, website traffic and sales orders.- Liaising with external parties such as vendors / services, from products to marketing.- Knowledge in Marketplace: 11street, LogOn, Zalora, Lelong, Rakuten. Managing products/orders and coordinating for marketing campaigns with marketplace.- Coordination with other team members, eg designer and programmer in order to complete website enhancement / new feature as well as marketing campaigns. Process involves a cycle of plan, execute, testing, launch, review and enhance.- Still working as Senior Technical Support Engineer, job descriptions as stated below.

- Knowledge in e-commerce and web / email hosting services.- Experience in FreeBSD / Linux based servers, cPanel/WHM, experience in Email clients, FTP clients, DNS, Domain registrations and transfers.- Experience in e-commerce shopping cart system, content management system.- Providing Level 2 technical support, assists and mentor Level 1 team members in customers problem solving.- Identifying and escalating of customer problems, troubleshooting problems and offering solutions. - Trained and coached newly joined member in support team.Preparing of training manuals for support team. Cases studying with support team to maximum performance on troubleshoot.- Coordination with other team members, eg designer and programmer in order to meet customers' requirements.- Testing of new added / developed functions or modules on system, and testing on identifying customers reported problem to eliminate technical problems at end users. - Monitoring server and timely response to superior / engineer for needed upgrades or complex troubleshoot. - Performing all duties and tasks assigned by superior / management.- Newsletter / email contacting customers for special announcements, eg. server maintenance.

- Providing customer technical support Level 1 to customers via phone and email.- Experience in Email clients, FTP clients, DNS, Domain registrations and transfers, online payment.- Experience company in-house developed e-commerce shopping cart system, content management system - MyMall, and online payment system - NBepay.- Providing customer support and guidance on using company products.- Troubleshoot technical issues with all aspects of a website and email.- Monitoring daily transactions of online payment, analyzes high risk transactions and determine if transactions are fraudulent.- Educate customers in response to identified issues, provide solution or implementation suggestions, and work to identify and resolve bugs.- Report daily issues / meeting with superior / engineers to discuss and resolve customer complex issues and complaints.

- Monitoring and capturing Inventory Control System and Hospitality Management System. - Capturing, upgrading and distributing the entire existing/new stock code and sale code. - Preparing the daily/monthly sales report, festival report/special report and monthly customer statement.- Monitor stock information and update the new information to the outlets. - Collect and monitor the sales file sent by outlets, transfer to the server for further processing.

Bachelor'S Degree, Computer Science (Mis), Computer Science

Stpm, Sciences

Spm, Sciences