As a Sales Associate at Peppers Palace, I provided exceptional customer service, leveraging my product knowledge to guide clients in selecting specialty products tailored to their needs. My role involved actively engaging with customers, recommending solutions, and delivering a positive shopping experience. I handled sales transactions efficiently, maintained inventory accuracy, and assisted in visual merchandising to create an appealing store environment. My proactive approach in upselling and cross-selling helped increase store revenue while fostering strong customer relationships.

Engaged with customers to provide excellent service.Showed in-depth product knowledge.Took part in training sessions.Assisted with inventory by restocking.Kept the environment clean and inviting.Accurately managed cash transactions.Helped with Baked Featured Items(e.g Smile Cookies

As the primary point of contact for guests, I welcomed and assisted guests with a high level of hospitality and attention to detail. My responsibilities included managing check-ins and check-outs, handling reservations, and answering inquiries to provide an exceptional guest experience. • Greeted and assisted guests upon arrival, ensuring a warm welcome. • Managed check-in and check-out processes efficiently to maintain smooth front desk operations. • Answered phone calls promptly, handled reservations, and provided information on hotel services and amenities. • Processed payments accurately and maintained meticulous records to support financial reporting. • Addressed guest inquiries, issues, and complaints promptly, ensuring satisfaction and a pleasant stay. • Coordinated with housekeeping and maintenance teams to address guest needs swiftly. • Performed administrative tasks, including filing and data entry, to maintain organized records. • Maintained a clean, organized, and inviting front desk area, reinforcing the hotel’s commitment to quality service.