Bailey Parrish, M.S. Email & Phone Number

Texas, United States

Online

• Collaborates with academic leaders to analyze needs and develop training experiences, courses, and assets
• Administers Faculty Course Evaluations Surveys, Reports, Analysis, and Database
• Acts as resource to faculty and leadership in areas of teaching methodology, pedagogy/andragogy, and instructional technology
• Serves on the AI Advisory Council (Secretary), Faculty Advisory Committee, Academic Conference Committee, and Immersive Learning Steering Group

Online

• Worked with administrators, faculty, and students to resolve issues with Canvas and learning tools
• Assigned support team casework, utilizing Freshdesk ticketing, automations, and analytics
• Coordinated the development of student, faculty, and IT solutions knowledge bases
• Collaborated with internal and external stakeholders to meet Section 504 ADA Accessibility Standards and Healthcare Higher Ed compliance requirements, while raising the quality of the student experience
• Supported academic communities and departments with process and technical communication strategy
• Served on the Faculty Advisory Committee, Academic Conference Committee, and AI Statement Subcommittee

Online

• Provided 99+% SLA support daily by triaging requests, troubleshooting tech, and explaining best practices
• Conceptualized and launched multiple knowledge bases for IT staff, faculty, and student helpdesks
• Explored the implementation of Freshdesk solutions, automations, and analytics features
• Regularly facilitated training through the creation of session agendas, templates, job aids, and video tutorials

Dallas

• Nurture patron relationships and lead yoga classes on a weekly basis
• Plan workouts informed by biomechanics, physiology, and healing philosophies

• Group-trained/mentored 150+ professional YA Certified yoga instructors
• Transformed online elements of two highly-rated professional certification programs

• Design and deliver curriculum to diverse adult learners through face-to-face, hybrid/blended, and fully-online learning modalities
• Teach communication skills including technical writing, public speaking, debate, advocacy, media studies, organizational communication, audience analysis, and performance

• As a member of a small team, used project management software to migrate every course at the University of North Texas from Blackboard to Canvas LMS
• Leveraged data to manage the migration project, engaging in over 2,000 items of project-related correspondence over a one-year period
• Earned Level 1 and Level 2 Quality Matters Certifications and applied this knowledge in course design and course reviews

Irving, Texas, United States

• Utilized desktop publishing, screen capture programs, film editors, and audio/visual recording technology to produce professional training materials
• First point of contact for onboarding, orientation, and technical assistance for new employees, many were working remotely for the first time
• Maintained LMS and curated reports to assess training needs and ensure compliance with healthcare industry regulations
• Comprehended new concepts, content, and processes quickly and converted knowledge into effective training programs in classroom and virtual settings

Springfield, Missouri

• Cared for people at end-of-life and advanced stages of disease
• Relayed sensitive information in a professional and timely manner

Master Of Science - Ms, Advanced Data Analytics, 4.0

Master Of Science - Ms, Communication And Media Studies, 3.6

Activities and Societies: Vice President of UNT Community Organization for Communication Studies Graduate Students

Bachelor Of Science (B.S.), Psychology, 3.75

Dual Minors: Biomedical Science and Religious Studies