Peder Nilsson Email and Phone Number

- Find opportunities of growth for the team within areas such as proof of concepts, and demos.- Enable Market Areas with existing demo use cases or take lead to generate new use cases customized towards a customer request or event such as Mobile World Congress, Digital Transformation World - Track current skill sets and roles of resources compared to general categories of demand- Work with the resources to facilitate their career and professional development through versatile assignments and training. - Identify along with management special projects where bench resources may be utilized in a billable or non-billable capacity - Establish project staffing projections through maintaining long-term, mid-term and short-term resource plans

- Secured customer contract fulfillment through continuously following up on the contractual agreements with the customer, - Managed escalations within the team and the customer to maintain healthy relations- Customer base was Northern Europe and Baltic Countries

- Drove performance management through improvement programs and achieving unit goals- Drove competence development in accordance with business needs, having the acquired skills through overlapping resource management. Also performed assessment of resources (IPM talks)- Managed unit finance by setting the budget and following up on financial forecasts, as well as resource salary revisions- Ensured service delivery execution and customer satisfaction through continuous feedback surveys sent out regarding unit resources- Encouraged resources to maintain healthy customer relations, and to contribute to the organization through sales and business lead generation