Peter Edmonds Email & Phone Number

Sacramento, California, Us

> Support voice, meeting room and related technologies.> Subject Matter Expert for Microsoft Teams Meeting Rooms.> Install and support collaboration solutions including voice, video conferencing and hybrid meetings.> Deploy, configure, and maintain meeting rooms for both onsite and hybrid meetings.> Monitor utilization of conference and meeting rooms and occupancy.> Manage and maintain inventory of equipment.> Assist in support of Interactive Voice Response (IVR) phone systems.> Assist with training and support to users and document policies and procedures.> Analyze business needs and gather requirements for IVR enhancements and voice and meeting reports.> Assist Audio Video team with production of webinars, broadcasts, all staff meetings, and special events.> Responsible for providing premium services to the managers and executives for Covered California.

Sacramento, California, Us

> Contractor position via Visium Resources for Covered California> Responsible for providing premium services to the managers and executives for Covered California.> Coordinate and oversee large company meetings, webinars, and conference calls.> Assist the Service Desk during peak hours when available.

Cupertino, California, Us

> Contractor position via Wipro> Responsible for supporting video teleconferencing equipment maintenance and operational support for all video conferencing suites; Ensures that daily AV set-ups and video conferencing are operating in an appropriate manner.> The AV Technician manages AV and video conferencing technical issues through resolution, and where necessary coordinate advanced troubleshooting efforts with IT Manager.> Ensures video conferencing room systems are maintained and kept up to date.> Trains and assists staff on use of desktop video conferencing technologies and best practices.> Provide technical support for PC and peripheral devices as needed.> Support all tasks required Desktop Support Technicians, such as but not limited to printer installs, password resets, and new hire and departing employee account management.> Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person.> Other duties as assigned to support the efficient operation Requirements of the IT/AV department.

Sacramento, Ca, Us

> Contractor position via Beacon Hill Staffing.> This position under general supervision of the IT Client Services Supervisor or the TOC Level 2 team lead will provide advanced-level remote desktop computer support and support in projects.> Primary focus is to provide advanced, remote support for customers throughout the entire UCDH coverage area. > Support of desktop/laptop, mobile devices, computer hardware and peripherals.> Windows and Mac operating systems, and application software.> Install and troubleshoot hardware, software, printers, label printers and network connectivity.> Connect/disconnect IT equipment, relocate/lift and plug the equipment in new locations. > Image, configure and deploy workstations to match department or unit-specific configurations, complying with all UCDH security policies, procedures and HIPAA regulations. > Other responsibilities include helping deploy and install IT client devices for IT Infrastructure projects.

Switzerland 🇨🇭 , Ch

> Support Diagnostics Division in Santa Clara, consisting of support for multiple Business Units.> Manage the Help Desk team according to policies and guidelines. This includes all aspects of personnel management such as training and development, performance monitoring, appraisals and objective setting, HR issues, resource management, recruitment, etc.> Perform day-to-day high level customer service support online and in-person to internal customers.> Takes a hands on approach to managing the daily workload of the Help Desk, ensuring all support tickets are being properly handled, prioritized, and progressed, customers are kept informed, and communications and customer service are of the highest standard.> Maintain and manage the Service Desk Knowledgebase, document stores, and customer records, ensuring all information is accurate, relevant, accessible and understandable to all readers.> Purchase, manage inventory/deployment, support, and maintenance of IT equipment and infrastructure. > Provides input on the effectiveness of client desktop support system methods and procedures as part of the continuous service improvement initiative.> Serve as an escalation point between the Help Desk, other areas of the Information Technology Department and Director, Information Technology and Telecommunication.> Perform all other duties as assigned by the Director, Information Technology and Telecommunication.> Lead and manage a team of 6 support technicians for the campus.

South San Francisco, California, Us

> Troubleshooting of multiple platforms: Macintosh, Windows, and Mobile devices.> Provide first level phone and desk side support for multiple enterprise applications including: e-mail, calendar/scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as department specific specialized applications.> Utilize remote management tools such as WebEx, as required.> Identify and resolve hardware and software application conflicts.> Open and close service requests, as well as manage the classification, assignment, tracking, and completion of request.> Understand and adhere to Problem Management policies.> Work with peers across the IT organization to ensure high quality solutions are defines, developed and deployed using consistent technologies and processes.> Create content and evaluate effectiveness of the Knowledge content.

> eMEKtek was founded to specialize in assisting the Small Business, Home Office and Individual Computer User to better maintain their systems.> Services include System Administration, maintenance, repair and data recovery.> Design and host web sites, intranets, email management, including SPAM blockers and Virus Protection applications.> Network design, setup, installation, training, and maintenance services.> Microsoft Windows, including Windows 7, Vista, XP, and Office 2003-2010, FreeBSD Operating Systems and Mac OS X, plus iPhone/iPad and Blackberry/PDA support.> Knowledgeable in networking technologies such as TCP/IP, DNS, DHCP, VPN, FTP, and am familiar with PHP, HTML, MySQL and basic web design.