As a key leader within the organization, I collaborate with the CEO to define and implement our company's vision, mission, and strategic objectives, ensuring alignment across all business units. My role encompasses identifying new market opportunities, forging strategic partnerships, and driving revenue growth through innovative service offerings. I oversee day-to-day operations, optimizing processes and implementing best practices to enhance operational efficiency and client satisfaction… Show more As a key leader within the organization, I collaborate with the CEO to define and implement our company's vision, mission, and strategic objectives, ensuring alignment across all business units. My role encompasses identifying new market opportunities, forging strategic partnerships, and driving revenue growth through innovative service offerings. I oversee day-to-day operations, optimizing processes and implementing best practices to enhance operational efficiency and client satisfaction. Committed to fostering a high-performing team, I build and lead a culture of collaboration, continuous learning, and professional growth. Additionally, I engage proactively with clients to understand their unique needs, delivering personalized and impactful services that drive measurable results and foster long-term relationships. Show less

As the IT Service Delivery Lead at Isoton, I am entrusted with ensuring the efficient and effective delivery of IT services to our esteemed managed services customers. This pivotal role demands a detail-oriented individual with a strong focus on organisational and communication skills to effectively lead IT service delivery activities and drive positive outcomes. Collaborating closely with internal teams and customers, I streamline processes, address issues, and consistently work towards… Show more As the IT Service Delivery Lead at Isoton, I am entrusted with ensuring the efficient and effective delivery of IT services to our esteemed managed services customers. This pivotal role demands a detail-oriented individual with a strong focus on organisational and communication skills to effectively lead IT service delivery activities and drive positive outcomes. Collaborating closely with internal teams and customers, I streamline processes, address issues, and consistently work towards enhancing overall customer satisfaction.Isoton is a pioneering Mobile Virtual Network Enabler (MVNE) and the world's first MVNO (Mobile Virtual Network Operator), leading the way in innovative telecommunications solutions. IMZI, on the other hand, operates as an MVNA (Mobile Virtual Network Aggregator), with all the sub MVNOs forming an integral part of our client base. Together, Isoton and IMZI create a dynamic ecosystem, revolutionising the telecommunications industry with cutting-edge services and unparalleled customer experiences. Show less

Matjoy is a user-friendly health and fitness platform, which allows fitness trainers and sports instructors to register and provide exercise videos and educational content specifically designed to engage trainees in achieving their health and fitness goals. Anyone in the world can use their packages by purchasing trainer package through the MATJOY application. This application will enable users to buy and sell services globally, simply using a smart mobile phone or a tablet device.

As a Reporting Applications Manager, I assumed responsibility for the functional and operational management of the company’s reporting application performance, including monitoring, measuring, adjusting and reporting. I also supported the delivery of IT related projects, including new systems implementations and existing systems’ enhancements, either as the appointed project manager or subject matter expert, in addition to operations. It was my job to direct and manage the outsourcing partners… Show more As a Reporting Applications Manager, I assumed responsibility for the functional and operational management of the company’s reporting application performance, including monitoring, measuring, adjusting and reporting. I also supported the delivery of IT related projects, including new systems implementations and existing systems’ enhancements, either as the appointed project manager or subject matter expert, in addition to operations. It was my job to direct and manage the outsourcing partners from whom MTN Irancell has procured, regularly monitoring and evaluating their performance against SLAs. Additionally, I provided disciplines and developed solutions/action plans to support MIS strategy, as well as managed software applications as well as software and systems upgrades, planning out which software applications were needed for smooth business operations. Lastly, I supervised the installation and daily maintenance of these applications, as well as the associated network and hardware installations.Key Achievements:• Effectively maintained the 4 critical reporting systems of the company: Fraud management system, Revenue assurance, Enterprise data storage and GPRS logs.• Efficiently managed 15 billion records of data, on a daily basis, to generate business required reports and support different department such as CR, Marketing, Finance and S&D. • Successfully stabilized the revenue assurance system and increased system efficiency by 20%.• Implemented new systems and successfully enhanced the existing ones to increase the revenue stream of the company.• Addressed over 50K tasks and incidents raised by customers, providing accurate, detailed and genuine reports to the customer service department. Show less

MTNIrancell - ITS - Tehran, Iran | January 2014 – September 2015In this role, I utilised authoring or scripting languages, content creation tools, management tools and digital media in designing, building and/or maintaining internal/external websites, collaborating platforms, and Portals. In addition, I wrote, designed and/or edited web page content, or directed others in producing content. Aside from this, I prioritised the company’s needs, resolved conflicts, developed content criteria… Show more MTNIrancell - ITS - Tehran, Iran | January 2014 – September 2015In this role, I utilised authoring or scripting languages, content creation tools, management tools and digital media in designing, building and/or maintaining internal/external websites, collaborating platforms, and Portals. In addition, I wrote, designed and/or edited web page content, or directed others in producing content. Aside from this, I prioritised the company’s needs, resolved conflicts, developed content criteria, and chose appropriate solutions when problems arose by conferring with management and the development teams. Moreover, I ensured alignment to the ITS backup strategy and its effectiveness for instant recovery in case of problems. More importantly, I identified problems uncovered by testing or customer feedback and either came up with solutions to correct these problems or referred them to appropriate personnel for correction. Key Achievements:• Delivering projects and enhancing the MTNIrancell website with over 50 million active subscribers. (www.irancell.ir)• Project manager and project initiator of MyIrancell Mobile Application, one of the most successful applications in the country with over 17 million users| Mobile application for Irancell services• Led the development team of the MTNIrancell mobile application, the second most successful mobile application in Iran.• Enhanced and improved the website registration workflow and effectively addressed customer needs, which led to a 20% increase in subscriber’s registration. Show less

Here, I managed content/service provider relations to achieve company revenue targets, interacting with content providers to maintain a fare and profit-oriented interaction with them. I also assumed responsibility for portal monitoring and daily system checking. In this role, I played an integral role in identifying the needs of MTN IRANCELL customers, in order to enable the development of value propositions and integrated hybrid solutions for each market segment. I was tasked to improve system… Show more Here, I managed content/service provider relations to achieve company revenue targets, interacting with content providers to maintain a fare and profit-oriented interaction with them. I also assumed responsibility for portal monitoring and daily system checking. In this role, I played an integral role in identifying the needs of MTN IRANCELL customers, in order to enable the development of value propositions and integrated hybrid solutions for each market segment. I was tasked to improve system efficiency and innovation by maximising revenue opportunities, as well as assist in the development of long-term product strategies for Content and VAS, whilst determining line extensions. Furthermore, I liaised with Information Systems (IS), Network Groups (NWG) and products, whilst also addressing Vendors in defining product technical specifications requirements. Finally, I ensured the efficient development of training programs and technical support guides for the product suite. Key Achievements:• Effectively identified the value propositions and integrated hybrid solutions for each market segment of the company. • Significantly improved system efficiency and innovation, thereby efficiently maximising the company’s revenue opportunities.• Successfully increased revenue by 35% from VAS related content, by automating the process of content validation and implementing content providers portal.• Created Flash banners for the Vitrin web portal, as well as designed and implemented the Vitrin Portal based on CI guide alignment.• Raising new IT Projects (CERs). Show less

Offsite Support/Pishgaman Fanandish, Tehran, Iran | February 2008 – November 2012In this role, my job was to implement, configure, maintain and ensure the optimal performance of critical SQL Server systems. I also ensured the availability and consistent performance of various corporate applications and SQL Server databases. In addition, I oversaw the troubleshooting and resolving of issues related to DB systems availability and performance, as well as created new databases when requested… Show more Offsite Support/Pishgaman Fanandish, Tehran, Iran | February 2008 – November 2012In this role, my job was to implement, configure, maintain and ensure the optimal performance of critical SQL Server systems. I also ensured the availability and consistent performance of various corporate applications and SQL Server databases. In addition, I oversaw the troubleshooting and resolving of issues related to DB systems availability and performance, as well as created new databases when requested, whilst overseeing the development of the SQL capability in standards, processes and procedures. On top of this, I monitored system's health and performance, ensuring high levels of performance, availability, sustainability and security. Furthermore, I was the one who provided outsource support for database supporting of the Fanandish company, as well as refined and automated regular processes, tracked issues and documented changes. Show less

Pishgaman Fanandish, Tehran, Iran | September 2002 – February 2008As a System Administrator, I played an integral role in maintaining organisational policies to ensure the integrity of networks and computer systems. I was responsible for updating systems OS and application software, as well as creating a recovery and backup policy. I also oversaw user administration, setting up and maintaining accounts. Additionally, I installed, configured, maintained, upgraded and managed software… Show more Pishgaman Fanandish, Tehran, Iran | September 2002 – February 2008As a System Administrator, I played an integral role in maintaining organisational policies to ensure the integrity of networks and computer systems. I was responsible for updating systems OS and application software, as well as creating a recovery and backup policy. I also oversaw user administration, setting up and maintaining accounts. Additionally, I installed, configured, maintained, upgraded and managed software, hardware and networks. Moreover, I monitored performance and maintained systems according to requirements, assuming responsibility for troubleshooting issues and outages. Finally, I ensured security through access controls, backups and firewalls. Show less