-Guest Relations – Delivering personalized and exceptional experiences.-Luxury Service Standards – Providing world-class hospitality.-Problem Solving – Addressing guest concerns effectively.-Communication – Professional and clear interactions.-Confidentiality- Handling and disposing of guest's sensitive information.-Time Management – Handling multiple tasks efficiently.-Attention to Detail – Anticipating guest needs proactively.-Team Collaboration – Coordinating with departments for seamless service.-Cultural Awareness – Catering to diverse preferences.

Translated, interpreted and transcribed audios from Spanish to English and vice versa with excellent grammar and punctuation in a timely manner.

Cold called potencial candidates to pre-screen and pre-qualify them for interview. Managed calendars and provided direct feedback to interviewers.

Supervisor assistant performing several managerial tasks when required. Team coach, payroll arrangements, escalations.