• Assisted in the billing process by accurately coding procedures and services rendered.• Collaborated with medical staff to streamline outpatient processes and improve patient satisfaction.Providence, RI Oct 2023 - Present • Handled patient inquiries and concerns with empathy and professionalism, providing clear and accurate information about hospital services.• Maintained compliance with HIPAA regulations, ensuring all patient information was handled with the utmost confidentiality and care.• Resolved patient inquiries and concerns with a 98% satisfaction rate, enhancing overall patient experience and trust in hospital services.

• Coordinated with surgical and nursing teams to ensure timely availability of sterile instruments and supplies, reducing surgery delays.• Conducted regular audits of sterilization processes and equipment, identifying and addressing any issues promptly to maintain high standards.• Developed and enforced policies and procedures, ensuring adherence to regulatory standards and improving overall departmental efficiency.• Oversaw the sterilization and distribution of surgical instruments and medical supplies, ensuring compliance with all hospital policies and industry standards.

• Collaborated effectively with cross-functional teams, including pathologists, lab technicians, and administrative staff, ensuring smooth workflow and communication.• Conducted data entry and analysis of laboratory results, showcasing strong analytical skills and proficiency with laboratory information systems.• Accurately managed and maintained detailed patient records, demonstrating meticulous attention to detail and data accuracy.• Developed and maintained detailed reports and metrics on laboratory performance, ensuring data integrity and providing valuable information for strategic planning and quality improvements.