Pedro Lino Cáceres Email & Phone Number

Panamá, Panama

As a Business Consultant and Sales Engineer at Datasys, I specialize in providing tailored technology solutions to meet the unique needs of our clients. With a focus on understanding their business objectives, I collaborate closely with organizations to navigate the complex landscape of technology integration.Proud to represent and maintain strong alliances with major technology vendors, including Cisco (Gold Partner), Dell, Fortinet, VMware, Oracle, Microsoft, Palo Alto and Veeam.

Caracas, Venezuela

Taught official CCNA and CCNA Security Courses by using physical Cisco router and switches as well as Cisco Packet tracert application.

Panama

Led the engineering team (Presales Consultant and Delivery Engineers) and provided professional sales Support Team to the Account Managers and the Sales Director, Close deals with Key Customers, Support and defined Sales Strategies with Sales Director, Design and participated and Complex IT Projects, increase customer satisfaction, Participate in all the steps of sales cycle (prospecting, presenting proposal, overcoming objections, and closing the sale).Responsible for the daily workflow of… Show more Led the engineering team (Presales Consultant and Delivery Engineers) and provided professional sales Support Team to the Account Managers and the Sales Director, Close deals with Key Customers, Support and defined Sales Strategies with Sales Director, Design and participated and Complex IT Projects, increase customer satisfaction, Participate in all the steps of sales cycle (prospecting, presenting proposal, overcoming objections, and closing the sale).Responsible for the daily workflow of 7 team members.- Closed a $ 3M Complex IT Project sale.- Developed the Training and Certification program for the Engineer Teams.- Provided internal and external Technical presentations and training.- Participated in vendor events (Cisco Live), Trainings, seminars, and, other Marketing events.- Built Strong relationships with vendors (Cisco, Fortinet, HPE, VMware, Veeam) and IT Distributors (TD Synnex, Ingram).- Managed IT Infrastructure of our customers.- Customer Retention Strategies defined.- Provided assistance to sales in preparing managed services and Complex IT Solutions.- Established Key KPI metrics (Presales and Delivery Engineers) to help the Business achieve its goals.- Ensured that agreed services (SLAs) were met and appropriate qualitative services achieved. Show less

Panama

Responsible for increasing customer satisfaction and retention, provide technical support (Management of networking devices: Meraki AP/Firewall and Mikrotik, Fortinet, Cisco Router and switches, ITaaS) to our customers (+300 customers), implement ITIL processes, and promote collaboration and continuous improvement inside the organization and with our customers.- Implemented a version control system for networking devices configuration files by using git and ansible playbooks.-… Show more Responsible for increasing customer satisfaction and retention, provide technical support (Management of networking devices: Meraki AP/Firewall and Mikrotik, Fortinet, Cisco Router and switches, ITaaS) to our customers (+300 customers), implement ITIL processes, and promote collaboration and continuous improvement inside the organization and with our customers.- Implemented a version control system for networking devices configuration files by using git and ansible playbooks.- Leading a team of 6 to 8 people.- Enhancing customer experience and improving their IT Operations by using a managed services model.- Automation server implemented by using Jenkins in order to run parameterized jobs that automatically provision networking devices and reduced the configuration time of devices by 80%.- Designing and maintaining the IT Infrastructure of our customers (Firewall, APs, Switches, Desktops and end devices) to improve their business productivity.- Establish and maintain robust relationships and communications with our customers by working collaboratively with them. Show less

Panama

Responsible for Telecommunication (networking, IP telephony, video conference) services for the Company (Offices in 10 countries), provided coaching and mentoring to junior staff.- Reduced operating expenses by 20% through better bandwidth usage for each office and negotiating better contracts and fees with service providers.- Configured and implemented high availability and resilience hybrid network by using AWS Direct Connect (DX) and IPSec VPN with dynamic routing (BGP)… Show more Responsible for Telecommunication (networking, IP telephony, video conference) services for the Company (Offices in 10 countries), provided coaching and mentoring to junior staff.- Reduced operating expenses by 20% through better bandwidth usage for each office and negotiating better contracts and fees with service providers.- Configured and implemented high availability and resilience hybrid network by using AWS Direct Connect (DX) and IPSec VPN with dynamic routing (BGP) to increase service availability and internal customer satisfaction.- Migrated services from On-Premises to the Cloud (AWS and Openstack).- Automated tasks and/or activities on AWS and OpenStack clouds (by using Python scripts and ansible playbooks) such as creating and deleting snapshots, tagging services, monitoring, and healing services.- Developed and presented an internal training program for 6 people, saving the company $21.000 annually.- Increasing service quality, security, and resilience through the implementation of a scalable on-premises private cloud infrastructure (Openstack) coupled with public cloud services (AWS), using multiple regions, enabling users to access services closer to them.- Managing and configuring pfSense firewalls (OpenVPN, IPSec VPN, rules).- Working on projects as technical lead and subject matter expert.- Coaching and mentoring the junior staff. Show less

Panamá

Responsible for voice, video and data services (Offices in 6 Countries).- Reduced travel expenses by 40% through the implementation of video conference solution (site-to-site and remote access).- Configured and managed networking devices (routers, switches, wireless LAN controllers) forenterprise LAN and WAN.- Increased SLA for our internal customers by 5% through the implementation of some ITIL processes (Change, incident, event and problem management).- Coordinated… Show more Responsible for voice, video and data services (Offices in 6 Countries).- Reduced travel expenses by 40% through the implementation of video conference solution (site-to-site and remote access).- Configured and managed networking devices (routers, switches, wireless LAN controllers) forenterprise LAN and WAN.- Increased SLA for our internal customers by 5% through the implementation of some ITIL processes (Change, incident, event and problem management).- Coordinated activities for a small team (virtual team) and creating a culture of continuousimprovement by following continuous improvement methodologies (Improvement Kata).- Designing, configuring, and managing Cisco networking devices (routers, switches, wireless LANcontrollers) for corporate LAN and WAN.- Work on internal projects as technical lead and subject matter expert.- Implementing a Lab environment for performing testing and learning new technologies or protocols. Show less

Venezuela

Responsible for identifying new business opportunities and conduct high-level presentations to executive directors and technical staff. Develop business case and ROI.- Designed and successfully implemented enterprise solutions (+ 1MM USD) for customers.- Designed and developed custom workshops for our customers.- Support customer account manager to exceed her quota (+3MM USD) for two consecutive years.- Compared solutions against other competitors.- Understand customer… Show more Responsible for identifying new business opportunities and conduct high-level presentations to executive directors and technical staff. Develop business case and ROI.- Designed and successfully implemented enterprise solutions (+ 1MM USD) for customers.- Designed and developed custom workshops for our customers.- Support customer account manager to exceed her quota (+3MM USD) for two consecutive years.- Compared solutions against other competitors.- Understand customer needs, and identify key-players as well as main stakeholders.- Integrated solutions from different vendors. Show less

Venezuela

Responsible for the configuration and management of LAN/WAN networking devices, provide support to Government institutions about networking solutions, negotiate with Service providers.- Implemented video conference solution for more than 10 locations.- Configured and managed Cisco networking devices (Cisco routers 7609, switches 6509 & 4507),dynamic routing protocols (OSPF, BGP), STP, HSRP, Vlans.- Multihomed internet with BGP TE successfully designed and implemented.-… Show more Responsible for the configuration and management of LAN/WAN networking devices, provide support to Government institutions about networking solutions, negotiate with Service providers.- Implemented video conference solution for more than 10 locations.- Configured and managed Cisco networking devices (Cisco routers 7609, switches 6509 & 4507),dynamic routing protocols (OSPF, BGP), STP, HSRP, Vlans.- Multihomed internet with BGP TE successfully designed and implemented.- Coordinated activities and meetings with Service Providers Show less

Caracas Area, Venezuela

- Support to clients (Microwave Radio Links, Data, and Satellite Solutions )- Coordinated and supervised the contractors' work.- Configured Telecommunications and networking devices (Cisco router and switches).- Developed technical reports.- Developed and conducted internal training sessions to Level I team.