Pedro Camargo Email and Phone Number

As a Cybersecurity Awareness Specialist (CAS Agent), I am responsible for ensuring client success by proactively identifying and resolving issues. This includes providing active and responsive customer service via email and WhatsApp, from onboarding new clients to providing ongoing support throughout the contract term. I also send reports and conduct online or in-person meetings as requested.In addition to customer service, I also provide technical support for the platform within the specified scope of my role. This includes reviewing content, creating presentation slides in Canva, developing dashboards, and presenting platform KPIs using charts.I also maintain HTML code, handle occasional maintenance tasks, and communicate with the team via tickets in HubSpot. We attend events in cities across Brazil as requested, engaging with our clients, providing guidance on the platform, and prioritizing customer success.

Having direct contact with the customer, registering quotation requests in the ABAS ERP system, monitoring commercial proposals covering incoterms, payment terms and technical details of the items quoted.Solving demands, carrying out follow-ups and helping my superiors manage the general email inbox of one of the company's branches (KTB-BH).I received 3 months of training, I had the role of managing my personal and general email inbox for the company, together with another intern who had been working longer, for 6 months. After my co-worker was hired, I fulfilled the role for both of us, after 3 months alone I started training a new intern to take on the role with me.

As a Sales and Customer Service Representative, I managed contracts, resolved customer inquiries, scheduled technical installations, and prospectively expanded our client base. Additionally, I assisted management by coordinating with distribution centers to verify material availability, ensuring efficient operations.