Pedro Sousa Email and Phone Number

Master's Thesis project: "Standardizing Automotive Supply Chain Processes through Effective Process Modeling: Focus on Digitization and Vertical Integration"Key focus areas included:- Led investigations into the sales systems of 4 National Marketing & Sales Companies (NMSCs), and presented findings directly to Toyota Motor Europe (TME) executives.- Identified key commonalities and disparities across European markets, providing valuable insights for future process alignment and standardization.- Collaborated with NMSC and TME to design a new process aimed at closing the identified gaps, driving greater efficiency and integration across markets.

As an ambassador for Glintt & Nexllence, powered by Glintt, I had the opportunity to experience the philosophy of a leading company in the Iberian Peninsula in Consulting and Technology Services, with the role of:- Bridging the gap between students and the company, introducing the opportunities and initiatives offered on campus and/or by the company.- Encouraging participation in internships and workshops organized by Glintt.

Processes optimization and risk management support dashboards:- Identifying information, processes, and tools (AS IS).- Proposing enhancements and executing them in processes/tools (TO BE): migrating dashboards to PowerBI.- Implementing and executing processes/tools: data handling in Excel and subsequent dashboard construction in PowerBI with analysis of new KPIs.

Member of EnJInius, a Junior Initiative founded by students of Industrial Engineering and Management, focused on designing solutions in strategic consulting and Lean:- Development of Lean concepts: 5S, SMED, VSM, Visual Management.- Development of Management Consulting concepts: Process Optimization, Financial Analysis, Market Analysis, Process Optimization.- Application of these knowledge in real projects.

Responsible for the development of an After-Sales Service analysis process:- Analyzing the customer assistance process and tools (AS IS).- Gathering data related to post-sale serviced products.- Data processing (categorization) in Excel with the assistance of .vba.- Designing PowerBI dashboards for the analysis of KPIs to aid in decision-making.

Customer service in a local business which was essential for fostering customer relationships, honing professional communication skills, and cultivating a strong sense of responsibility.