Pedro Dans Email & Phone Number

Amsterdam, North Holland, Netherlands

Managing the Anthology Service Delivery teams across Europe, Middle East and Africa.

Amsterdam Area, Netherlands

Support business continuity for core set of strategic higher education clients daily through managing their projects and addressing their Blackboard Learn support issues.• PM role in the migration of locally hosted clients under Windows, Linux, Unix platforms into AWS. • Develop and manage long lasting and effective day to day relationships with elite set of high profile clients through onboarding, project management, and continuous technology support of issues involving client’s hosted environment.• Clients range from managed hosting at our data centers and hosted on AWS with our SaaS offering.• Develop clients Operations handbook, process improvement ticketing templates and implementation of constant improvement techniques by regularly updating and reviewing existing processes for upgrades or migrations.• Write knowledge base of technical articles for both internal support team members and clients.• Coordinate and facilitate required hardware improvements in conjunction with weekly meetings with clients.• Engage with Blackboard Global Services Project Management, Product Developers, MH Operations and Account Management teams within Blackboard to deliver and manage client’s requirements.• Plan and manage projects involving client’s infrastructure for optimal performance and growth in coordination with clients and all internal teams within Blackboard (Blackboard Learn, Blackboard Mobile, Blackboard Collaborate, Ally).• Compose project plans, meeting minutes, monthly reports, Incident Reports for dedicated clients.• Collaborate with business executives to discuss and understand client problems negatively affecting operations.

Amsterdam Area, Netherlands

Amsterdam Area, Netherlands

Sofia, Bulgaria

Blackboard project

Worldwide

Author of the following books:▫ Windows 7. Anaya. September 2009. (ISBN: 978-84-415-2661-7).▫ Internet. Anaya. January 2010. (ISBN: 978-84-415-2691-4).▫ Practical Guide of the Internet. Anaya. November 2010 (ISBN: 978-84-415-3030-0).▪ Translation of more than fifteen computing books -Software Development, System Administration, Networking, Telecommunications and Troubleshooting- for different publishers, including:▫ PHP6 and Apache/MySQL. Anaya. 2009. (ISBN: 978-84-415-2552-8).▫ Java Development for Android. 2010▫ Windows Server 2008 R2. Administrator Guide. Microsoft Press. 2010. (ISBN: 978-84-415-2897-0).

Madrid

Bogotá, Colombia

IT Specialist of the Spanish Commercial Office I.T. Systems.Server administration: Windows 2003 and NT, Active Directory, Backup. Windows Exchange 2003 administration.Networking and TCP/IP Protocols. LAN management (domain, accounts, profiles, DHCP, DNS, WINS),Installation and configuration of computers, printers, scanners and webconference devices. Workstation maintenance (anti-virus, updates, rights management),General management of the IT platform (renewal, inventory, negotiation with suppliers, activity reports) Helpdesk and user training. Management of company-owned applications.