Experienced customer service professional bringing many years of coordinating shipments for the maritime industry, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about Federal and State regulations and standards. Capable to take on added responsibilities to meet team goals in the maritime industry or any other.
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Dock AttendantSafe Harbor MarinasPuerto Rico -
Logistics CoordinatorCma Cgm Sep 2022 - PresentPuerto Rico-Analyze and manage Equipment stocks. Track and monitor idle empties.-Ensure EDI is working correctly in the terminals and depots and request to SSC equipment for any pending update.-Correct tracking moves follow up.-Integrate SOC and track moves.-Prepare and send by email to Customer Care weekly report for full Idles (import & export).-Follow up damage reports and recovery file creation to bill costs to the responsible party.-Coordinate and reply to Customers any… Show more -Analyze and manage Equipment stocks. Track and monitor idle empties.-Ensure EDI is working correctly in the terminals and depots and request to SSC equipment for any pending update.-Correct tracking moves follow up.-Integrate SOC and track moves.-Prepare and send by email to Customer Care weekly report for full Idles (import & export).-Follow up damage reports and recovery file creation to bill costs to the responsible party.-Coordinate and reply to Customers any equipment request or issues they may have.-Execute Container sales to buyers interested and coordinate delivery with the terminal.-Keep record of container's sales activities and inventory.-Follow up container Redelivery or Off HIRE instructions to be completed as per RO instructions.-Create and validate Transport Orders for carrier Haulage moves according to rates agreement.-Respond to all RFI from GBS Equipment Team & Finance Team.-Manage and follow up seal stock to prevent shortage.-Place seal orders to HO seals according to our needs.Send pre-advises to port terminals if needed.-Stock replenishment oriented to fulfill Customers' needs according to demand of equipment in each location.-Coordinate carriage haulage with Customers and Trucking suppliers.-Assist to the Customer Care Team with any equipment request or system updates.-Assist the Operations Manager on vessel operations, vessel report submissions,on a weekly basis, and while out of office. Show less -
Line HandlerAt Line Handling Services Nov 2012 - PresentSan Juan, Puerto Rico-Provide line handling services for cruise ships and cargo vessels.-Execute maintenance services to boats, including cleaning, painting and basic motor repairs.-Conduct onboarding training to new personnel, on security, responsibility, and line handling to ensure consistency and safety in the team and work area.
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Data Capture SpecialistConsumersadvocate.Org Oct 2019 - Feb 2022Dorado, Puerto Rico-Generated quality contact lists for link sharing.-Suggested methods for improving the Contact Harvesting operation.-Segmented lists based on behaviors, audiences, or other relevant information.-Developed documentation and road maps for processes, A/B tests, and successful strategies.-Conducted research to identify websites suitable for link building.-Researched and analyzed competitor links and generated measurable results for our Outreach team. -
Deckhand, Dispatch, Accounts Receivables OfficerSan Juan Bay Pilots Nov 2017 - Sep 2019Puerto Rico- Assisted with boarding and recovery of pilots or other subjects during operations.- Conducted routine maintenance services, including cleaning, painting and basic repairs to the pilot boats.- Registered and logged pilot service requests from boarding agencies.- Conducted regular audits of account receivables for payment compliance and unpaid invoices.- Processed check deposits and invoices from clients on a daily basis.- Prepared monthly and year-end closing statements… Show more - Assisted with boarding and recovery of pilots or other subjects during operations.- Conducted routine maintenance services, including cleaning, painting and basic repairs to the pilot boats.- Registered and logged pilot service requests from boarding agencies.- Conducted regular audits of account receivables for payment compliance and unpaid invoices.- Processed check deposits and invoices from clients on a daily basis.- Prepared monthly and year-end closing statements, financial documents, and invoices for clients.- Validated data was accurate and resolved discrepancies with vendors before closing invoices. Show less
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Customer Service RepresentativePolo Ralph Lauren® May 2016 - Aug 2018San Juan, Puerto Rico-Consistently met or exceeded sales goals by providing customers with professional and polite support.-Processed and sorted merchandise for stock-up in the store warehouse.-Designed product displays to enhance customer experiences and boost sales.-Prepared and executed season change floor sets and inventory count of the store.-Skillfully performed cashier tasks and managed the cash-out of the registers at the end of operation.-Restocked shelves, racks, and bins with… Show more -Consistently met or exceeded sales goals by providing customers with professional and polite support.-Processed and sorted merchandise for stock-up in the store warehouse.-Designed product displays to enhance customer experiences and boost sales.-Prepared and executed season change floor sets and inventory count of the store.-Skillfully performed cashier tasks and managed the cash-out of the registers at the end of operation.-Restocked shelves, racks, and bins with merchandise and changed promotions signage.-Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Show less
Pedro Diaz Education Details
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Accounting
Frequently Asked Questions about Pedro Diaz
What company does Pedro Diaz work for?
Pedro Diaz works for Safe Harbor Marinas
What is Pedro Diaz's role at the current company?
Pedro Diaz's current role is Dock Attendant.
What schools did Pedro Diaz attend?
Pedro Diaz attended Universidad De Puerto Rico.
Who are Pedro Diaz's colleagues?
Pedro Diaz's colleagues are Charles Chen, Julieth Peter, Jitendra Landge, Sue Hellen Sarmiento, Patryk Zatorski, Md Abdus Samad, Stephanie Perta.
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Pedro Diaz
Principal Sales Representative (Watchman Flx Pro, Sentinel, Safari And Watchman Trainer) At Boston Scientific. Pink Shirt And President Club Awarded.San Juan1bsci.com -
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