Pedro E. Delesma Email & Phone Number

Houston, TX, US

• Lead operations as a high-level manager with P&L ownership, overseeing a diverse staff of 22 direct reports, including 3 Project Managers, 1 Territory Account Manager, CDL drivers, and technicians, with a budget of $5M.
• Direct quoting, estimating, and RFP management, ensuring efficient allocation and utilization of resources.
• Conduct facilities training and ensure compliance with credentials, while also overseeing manpower distribution and providing exceptional leadership and employment development.

• Reported to the majority owner, managing a $6M budget and P&L, with direct oversight of 25-30 employees across diverse service lines including Dry/Liquid Vacuum, Hydro Blasting, Automation, Hydro Excavation.
• Transformed company culture by upgrading employee uniforms, elevating team morale and pride in their appearance, trucks, and performance, significantly enhancing client perceptions and overall company performance.
• Led and coordinated the management of a service center, handling over 100 daily service calls and multiple projects.
• Overhauled call quality control by rewriting scripts and enhancing feedback mechanisms on approach, professionalism, and conflict/de-escalation, leading to increased service quality and customer satisfaction.
• Built relationships with owners, contractors, subcontractors, and vendors, enhancing collaborative efforts and project outcomes.
• Managed comprehensive budgeting and financial reporting processes, enforced rigorous safety protocols, and supported organizational initiatives and technology adoption to drive operational efficiency and project success.

• Successfully managed 2 major accounts, Valero and Phillips 66, reintroducing company services and regaining entry into previously dormant accounts to re-establish credibility and trust within these key territories.
• Led the introduction and reintroduction of company services, improvements, and advantages to engineering, maintenance, and purchasing departments, effectively inspiring trust and renewing business relationships.
• Responsible for budgeting, forecasting, and strategic planning within assigned territory, providing technical expertise on cost estimates, negotiating contracts, and establishing clear project objectives.
• Engaged actively in value engineering during all design phases to ensure the highest quality at the lowest cost to clients, resolving field construction issues and managing change orders to minimize cost and schedule.
• Oversaw the development and implementation of business processes enhancing cost competitiveness, quality, and speed, leading business development initiatives that expanded service offerings, geographic coverage, and.
• Provided review and oversight of all new service offerings and large bids ($100K+), including bid estimates, risk assessments, and contract terms, fostering an environment of customer advocacy by empowering staff and.

Texas, United States

• Launched and transformed an underperforming branch into a profitable operation by recruiting a dedicated team, acquiring key clients, and implementing strategic operations in major markets.
• Provided comprehensive leadership and strategic direction across all aspects of operations, business development, and contract negotiation, directly managing key accounts and utilizing market knowledge to meet sales.
• Developed advanced business strategies, negotiated master service agreements, and drove interest through effective sales cycles.
• Led operations and sales teams, ensuring operational efficiency, quality, and safety across supply chain, in-house manufacturing, and service delivery, while also overseeing inventory, equipment, and resource.
• Developed and monitored KPIs, established tracking and reporting processes, and collaborated with a team to optimize inventory and service delivery timelines, delivering PowerPoint presentations and estimating projects.

United States

United States

• Oversaw a $30M P&L for the South Region, executing management strategies and controlling daily operations with a focus on profitability, margin, and EBITDA objectives across Texas, Louisiana, California, and the Rocky.
• Managed and developed a team of 17 direct reports including estimators and branch managers, and over 100 indirect reports, doubling down on professional development to enhance skills and drive team performance.
• Cultivated strong client relationships with major accounts like ExxonMobil, Dow Chemical, and Phillips 66, significantly increasing revenues through strategic client engagement and targeted business development efforts.
• Directed comprehensive operational objectives, work plans, and project leadership, promoting continuous improvement and operational excellence that contributed to revenue increases from $1.1M to $3.1M in the Rocky.
• Championed recruitment and retention of top talent, including re-engaging key staff such as a US Marine team member, fostering an innovative, learning-rich environment that supported successful mergers, acquisitions.
• Implemented strategic training programs and new systems that enhanced operational efficiency and profitability, resulting in revenue growth from $10M to $16M in Texas and key improvements in communication, negotiation.

• Accomplishments!
• Member of management team orchestrating the sale of company to a private equity firm twice during 18 years of service.
• Led the merging and acquisition of 2 companies serving as a Change Agent streamlining business processes.
• Reduced costs by implementing strategic training programs for management and support staff.
• Led project teams surpassing brand growth and market share.
• Increased the Rocky Mountain Region (included Alaska, Colorado, Wyoming, Utah, and New Mexico) revenue from $1.1M to $3.1M a 200% increase in 3 years.

Houston, Texas, United States

• Trained, applied, and followed standard operating procedures to maintain a safe work environment for multiple service lines.
• Maintained compliance with company standards to perform all maintenance activities per specific site requirements to include Power Industry.
• Constantly assumed additional responsibilities and operated extended hours to meet project deadlines.
• Maintained positive relationships with all customers.
• Communicated operational issues and changes to management on a regular basis.Accomplishments:
• Boosted shop safety, staff performance and training in equipment maintenance, Induction Heating (complementary to controlled bolting services).

La Porte, Texas, United States

• Trained staff in operating procedures and maintained a safe work environment for multiple service lines.
• Adhered to regulatory compliance with company standards; performed all maintenance activities per specific site/client requirements. Accomplishments:
• Led training on all service line offerings increasing staff performance.
• Executed all service line offerings on a call-out, project and turn-around basis.
• Provided project leadership on moderate to large size events.

Advanced Management Program Certificate, Business Administration, Management And Operations

Activities and Societies: Rice University Executive Education Alumni Organizational Leadership, Organizational Alignment and Change.

Other; Certificate In Negotiation Mastery, Hbx Negotiation Mastery: Unlocking Value In The Real World Is An 8-Week, 40-Ho, Complete

HBX Negotiation Mastery: Unlocking Value in the Real World is an 8-week, 40-hour online certificate program from Harvard Business School..

Bachelor Of Applied Science - Basc, Business Management, 4.0

Activities and Societies: