Domain Architect (Service Architect) | Global Presales And Solutions
CurrentResponsible for designing, costing and documenting medium size/complexity solutions within the Service Architecture domain in the context of bids and other presales engagements. Design authority for the Service part of Fujitsu’s managed services solutions, demonstrating an understanding of the customers’ business and commercial needs. Identify, design and deliver competitive solutions and compelling strategies as response to customers’ requirements. Responsible for the design of the following elements of the solutions:IT Service Desk and Customer ExperienceIT Service Management and Governance (e.g. ITIL® v3, v4, Agile)Service Integration and Management (e.g. SIAM)Service Automation and Innovation (e.g. Virtual Agents, Orchestration)Service Operating Models and Support ModelsITSM toolset and Integration (e.g. ServiceNow, BMC Remedy)Service Performance and Measurement (e.g. Reporting, SLA, XLA, KPI)Identifies the customer requirements for the solution, building strong relationships and acting as a major influencer in the customer choice towards Fujitsu.Maps the customer needs to the Fujitsu portfolio within their domain/areas of expertise in the most effective way.Contributes to the requirements registry and produces the solution KSVI for their elements.Designs innovative, cost effective solutions incorporating components from other contributing specialists.Produces or oversees the production of solution costs for respective elements.Produces the required bid artefacts and deliverables.Shapes technical proposals to be commercially acceptable to the customer and proposes solution/service trade-offs when needed.Takes part in due diligence activities and necessary customer workshop activities as part of the solution development and bid processesParticipates in bid assurance process, bid reviews and defends the solution. Ensures all solution elements fully comply with the company's governance and approval process.
