Main Responsibility Area:Plan and execute technical tasks according, along with existing processes and instructions.Work with the responsibility of responding to customer problems directly or through internal customer interface.Solve technical problems.• Act as first point of contact for customer, receive and validate the case• Analyze and deliver workarounds and definitive solutions for identified issues.• Manage customer communication on case level through the case lifecycle.• Maintain level of product's quality perception by solving technical challenges for standard and customized platforms.• Work autonomously / teamwork environment (local and abroad)As Emergency Support Engineer (ESE):• Emergency On-Call 24x7 Worldwide.• Work on EMC Front End/Backend according to task assigned• Receive the EME case, assess severity and collect information and symptoms needed for technical analyses and activate emergency engineer on duty rota• Lead the e2e restoration activities• Report the incident progress throughout the case lifecycle• Ensure the EME case data and reporting qualityNokia Products: Flexi CMD, CeMOD and TrafficaTechnologies: RedHat Enterprise Linux, VERITAS, HP storage.

CSE: Support Costumers with the platform OSSSupport some Costumers with the platform OSS: NetAct (5.X and 7), Switch Commander, NetManager, Traffica, SPOTS;Troubleshooting and testing;Implementing some scripts.

Inserted the Project Management Office. Reports the status of the delivery side circuits. Provide updated information on forecasts of delivery of access. Analyze information and unlock pendencies. Analyze and alert to the fulfillment of OLA's.

CSE: Support some European Costumers with the platform OSSSupport some European Costumers with the platform OSS: NetAct (5.X and 7), Switch Commander, NetManager, Traffica, SPOTS;Troubleshooting and testing;Implementing some scripts.

Worked with Ericsson Multi Mediation and Ericsson Multi Activation;Integration, administration and analysis of Ericsson's OSS/BSS platforms.

Cisco Routers configurations;Networking implementations, telephones IP configuration;VoIP, switching, VLANs, routing, TCP/IP;Participation in "DemoLAB" project.