Pedro Guzman Email & Phone Number

Sunrise, Florida

• Implemented and managed global procedures of Infrastructure Change Controls on 7 LATAM countries.
• Lead and coordinate network and server integration of new offices to TEVA standards.
• Generated Risk Assessment reports and provided mitigation plan for Windows Operative Systems
• Unified and managed hardware support contracts across 7 LATAM countries.
• Implemented and support TEVA Global backup solution on 7 LATAM countries.
• Integrated LATAM Windows platform to Global ITSec policies and Windows Update management solution.

Miami, Florida

• Work with Project Manager lead on Six Sigma project to improve NetApp Global Resident Services.
• Provide consulting and support services to critical customer around South American, Central American and Caribbean countries
• Provide knowledge transfer to customer adopting NetApp solutions and assist them to integrate with Windows Server, Linux, UNIX, Enterprise Applications on physical or virtual environments like VMWare 5.1 and 5.5 or MS.
• Assist customers and NetApp Support Department on critical support cases where expert assistant was required or in special cases where an action plan must be performing by NetApp Certified Engineer like hardware.
• Design and implement management and data protection solutions using NetApp technologies to help customers to automate daily operation in order to manage and protect their data more efficient with less effort on their.
• Execute every six months a risk assessment and preventive maintenance of storage system for customers with Premium support contract to improve customer’s experience with NetApp solutions

Miami/Fort Lauderdale Area

• Design and document specific solutions based on customer requirements. Responsible for cost and revenue of the plan.
• Provide responses to answer different IT Services information requests and Response for Proposal sent by internal and external customers.
• Provide technical knowledge to sales department to translate customer requirements in Latin America, Europe, Asia and North America.
• Take initiative to learn in-depth technologies, solutions, and internal products.
• Work with Product Manager to review and improve IT Solutions.
• Provide critical input in drafting the business terms and conditions.

Miami/Fort Lauderdale Area

• Managed and resolved day to day backup operation issues on HP Data Protector and EMC Networker backup solutions through call tracking, communication and escalation with customers and providers.
• Prepared executive reports of volume information backed up for each customer for billing department.
• Prepared and analyzed technical concerning Backup Capacity Planning for current and future demands.
• Technical expert to Sale and Project Manager Departments for backup technologies and recovery methods to cover all technical considerations during implementation.
• Implemented new backup technologies to reduce system downtime.
• Provided expert supported to level 1 and level 2 on critical cases where backup and recovery operations are impacted and be single contact for third-party hardware and software support teams to solve problems.

Miami

• Managed and resolved day to day backup operation issues on HP Data Protector and EMC Networker backup solutions through call tracking, communication and escalation with customers and providers.
• Prepared executive reports of volume information backed up for each customer for billing department.
• Prepared and analyzed technical concerning Backup Capacity Planning for current and future demands.
• Technical expert to Sale and Project Manager Departments for backup technologies and recovery methods to cover all technical considerations during implementation.
• Implemented new backup technologies to reduce system downtime.
• Provided expert supported to level 1 and level 2 on critical cases where backup and recovery operations are impacted and be single contact for third-party hardware and software support teams to solve problems.

Miami/Fort Lauderdale Area | Caribbean Region

• Technical support for HP partners and customers to solve HP OpenView Data Protector or MC/Service Guard operations issues.
• Assist first and second support level and help on the critical escalation call as technical expert.
• Technical expert for Sales Department, HP OpenView Data Protector and MC/Service Guard technical information.
• Technical expertise helped Solutions Architecture design backups and recovery solutions with HP OpenView Data Protector.
• Implement high availability solutions and integrate with existing infrastructure for critical customer.

Caracas/Venezuela

• Prepared summary financial report of projects
• Coordinated consultant staff.
• Trained and designated staff for consultant projects.
• Worked with Hewlett-Packard to answer RFIs and RFPs
• Developed new solutions that were included in consultant services.
• Estimated projections of consultant budgets. (With sales department.)

Venezuela

• Delivered services to customers in areas of High Availability, Backup and Data Retrieval, and Administration of UNIX - Wintel platforms and Network Infrastructure in multi-country area.
• Provided support in Solution Architect operations to make service.
• Identified new businesses.
• Trained customers after selling and installation of new solutions.