Pedro Matos Email & Phone Number

Lisbon, Pt

Lisbon, Portugal

Lisbon, Portugal

Lisboa, Portugal

Lisboa, Portugal

Londres, Inglaterra, Reino Unido

- Guiding, coaching and motivating the team to ensure the delivery of a great customer experience at all times;- Understanding the store’s KPIs and driving the team to meet and beat the targets;- Ensuring Flagship Store standards are met and keeping all store operations running smoothly;- Carrying out Opening/Closing procedures efficiently;- Supporting the management team in the daily running of the business.

London, England, United Kingdom

- Supporting the Trading Manager in all aspects and processes of the store’s operations;- Coaching, mentoring and engaging the team into delivering a great customer experience;- Processing deliveries and branch transfers ensuring the correct stock is available at the right times;- Utilising all available tools and services to maximise sales and profit;- Ensuring all policies, procedures and H&S guidelines are adhered to at all times;- Taking full duty manager/keyholder responsibilities, including opening/closing the store or banking operations;

Londres, Reino Unido

- Ensure the smooth running of all store operations;- Selecting, mentoring and providing training to staff members on product and high standards customer service, in accordance with the company´s values;- Using KPI´s to build strategies and enhance performance;- Building Rotas, organising staff, planning and assigning daily tasks and operations;- Working together with the supply chain to ensure correct stock levels;- Being actively involved with H&S procedures;

London, United Kingdom

- Supporting the manager to ensure the smooth running of all store operations;- Mentoring and providing training to staff members on product and high standards customer service, in accordance with the company´s values;- Using KPI´s to help drive and motivate staff and maximise performance, together with store manager;- Organising staff, planning and assigning daily tasks and operations;- Working together with the supply chain to ensure correct stock levels;- Ensuring overall appearance of the sales floor, tills and stock rooms (Cleaning, restocking, merchandising…);- Being actively involved with H&S procedures;

London, United Kingdom

- Assisting with the team management and daily running of the shop floor;- Providing training and coaching staff members;- Ensuring sales floor presence and good area coverage;- Planning and assigning daily tasks and operations;- Working together with the team to drive sales and achieve designated targets;- Ensuring overall appearance of the sales floor, tills and stock rooms (Cleaning, stock replenishing, merchandising…);

London, United Kingdom

- Delivering the best customer service according with the company values;- Assisting and serving customers at the tills;- Ensuring overall appearance of the sales floor, tills and stock rooms (Cleaning, stock replenishing, merchandising…);- Processing Click & Reserve orders & branch transfers.Key Achievements- Employee of the month (August).

Setúbal E Região, Portugal

Till Operator