•Assist with AV operations in support of Zoom video collaboration services and Zoom Room infrastructures to help streamline business processes like G-Cal issues•Support AV team in Zoom broadcast productions for all events including (CEO All Hands, Dept. All Hands, Webinars, etc.)•Worked directly with Zoom System Administrators for hands-on Zoom administration operations and tasks such as patching, updating, and uploading software packages in MDMs (Mobile Device Management) Workspace One, JAMF, LOGITECH SYNC•Work as part of the AV team to deploy Hybrid Work video collaboration tech, and upgraded over 90% of collaboration rooms at HQ within 6 months•Assisting global teams with troubleshooting complex technical issues and setting up devices seamlessly, ensuring optimal performance•Partner with IT infrastructure Team, IT regional Teams, and Facilities Team for AV deployment projects in HQ and remote offices•Closed 90% of tickets that came in through Service Now, while maintaining an MTTR of 3 hours in the ticketing system

•Counsel DOD personnel on Household Goods and Storage entitlements under PCS and TAD orders, including POV, Mobile Home and Boat entitlements•Prepare applications by processing and submitting official Department of Defense forms and submitting applications to the Joint Personal Property Shipping Office Fort Belvoir utilizing various transportation systems in the movement of household goods•Assist and review 60+ documentation for personal property loss or damage claims weekly•Provide individual HHG counseling to company director equivalent, Senior Executive Service, and Senior Enlisted Advisor throughout the NCR•Evaluate the work performance of subordinates; Give advice, counsel, or instruction to employees on both work and administrative matters. •Hear and resolve complaints from employees, Effect disciplinary measures, such as warnings and reprimands, and recommend other action in more serious cases•Use modeling and analysis techniques to integrate rate data from multiple information systems to develop, update, and improve the end-to-end supply chain•Identified areas where automation could effectively eliminate labor-intensive manual distribution management processes and systems and apply those techniques to everyday routine•Create organizational opportunities by leveraging emerging technologies and partnering with logistic competitors•Monitor the expenditure of funds through automated payment systems•Ensured the compliance of institution policies and procedures and other practices directed by executive leadership

•Professional expertise and guidance on technical transportation issues, contributed to the issuance of more than 24,000 official airline tickets in support of Permanent Change of Station (PCS), Temporary Change of Station (TCS), and Temporary Additional Duty (TAD) Travel from all Department of Defense agencies within the NCR and forward deployed•Successful in working closely with various Lead Defense Travel Administrators and Organizational Defense Travel Administrators in establishing Local Business Rules for the Defense Travel System. In doing so, they were able to streamline procedures and provide more efficient service for all Temporary Additional Duty travelers.•Since the implementation of the Defense Travel System (DTS) Marine Corps Order, that directs all DMO’s to be part of the routing process as a reviewer and advisor to Approving Officials, has reviewed more than 4,500 DTS records for personnel assigned to Headquarters, Marine Corps and Marine Detachments located on various installations throughout CONUS.•Assisted the DMO in managing and reconciling three (3) Centrally Billed Accounts (CBA) totaling more than $4,650,000 worth of ticket sales•Worked closely with the Travel Management Company (TMC) in processing more than 590 unused airline tickets that resulted in a cost saving of more $100,000 for the Department of Defense•Assisted with the issuance of more than 6,000 commercial airline tickets and 1,100 AMC Patriot Express bookings in support of Permanent Change of Station, Temporary Change of Station and Temporary Additional Duty travel for Department of Defense personnel and family members.•Maintained records of financial expenditures to assist with budget execution and budget formulation•Collaborated with others within and outside the mission team to develop and implement new and innovative administrative support initiatives and tools that will facilitate and enhance efficiency and effectiveness of administrative operations

•Transformed Data Visualization: Led innovative data visualization and reporting initiatives, translating complex data insights into actionable strategies for both technical and non-technical stakeholders, significantly enhancing decision-making processes.•Optimized Workflow Efficiency: Streamlined project workflows using Jira and Confluence, reducing project completion times by 15% and improving team collaboration and productivity.•Enhanced Team Performance: Delivered targeted training and mentorship programs to colleagues, resulting in a measurable improvement in team capabilities and overall performance.•Reduced Incident Resolution Time: Implemented efficient troubleshooting protocols, decreasing incident resolution time by 30% and enhancing service response.

•Engaged with Guests through genuine interactions and thoughtful questions, resulting in a 15% increase in customer satisfaction ratings by better understanding and addressing their specific needs•Expertly informed guests about store-wide tools, products, and services, enhancing their shopping experience and contributing to a 10% rise in overall store sales•Maintained a high level of accuracy in selecting, preparing, and sorting digital orders for pickup and shipment, achieving a 98% order accuracy rate and consistently meeting productivity metrics•Successfully met guest order promise times, ensuring timely delivery and contributing to a 20% increase in positive feedback for order fulfillment services•Management and organized workspaces and supplied efficiently, resulting in a 30% improvement in productivity and reduced downtime during peak hours•Adhered to all safety guidelines and best practices, maintaining a safe environment and achieving a zero-incident record•Supported guest services by providing backup for cashier, order-pickup, and drive-up services, ensuring compliance with all relevant laws and maintaining high standards of service

- Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases- Greeted over 300 customers in-store per day, responding to inquiries, helping with purchase decisions, and providing exceptional customer service- Regularly exceeded daily sales goals with cross-selling and upselling techniques (achieved average of 100% of sales quota each week)- Built rapport with customers by offering friendly, knowledgeable, and supportive customer service- Increased add-on sales by becoming a master of the store’s inventory, suggesting different items that fit customer needs quickly and efficiently- Received 100% customer satisfaction rating each quarter by offering personalized assistance and building impactful relationships