Technical Support.As a member of Product services support my role involve meetings with customer, analyse issues, develop solutions, work with other developers, maintain packages orgs (create branches in stash, code reviews, merges...) among other responsibilities related to customer care.Internally, I am also responsible for the creation of packages in order to improve and automatize processes for my current team.This position involves meeting with workmates in order to detect what processes can be improved and requirement taking, the creation of APEX classes, Lightning components, tests, scheduling Jenkins jobs and capybara tests.Co-organizer of the Granada Salesforce Developer Group.https://www.meetup.com/Granada-Salesforce-Developer-Group/

Customer 3rd level support.Setup and performance review/consulting on force.com cloud platform.Debug logs analysisReproduce errors, problems or bugs as a part of a case investigation.Data Fixing.Salesforce development, including APEX, Visualforce and Lightning.Customer care.Requirements gathering and consultingAlways investigating the new Salesforce features and applying this new knowledge to my job, personal blog and to create sessions for salesforce events, meetings or internal trainingsSpeaker at Salesforce events:DreamOle 2017 (www.dreamole.es)http://dreamole.es/sessions/control-your-user-actions-with-event-monitoring-and-transaction-security/Frenchtouch Dreamin 2107 (www.frenchtouchdreamin.com) http://frenchtouchdreamin.com/index.php/sessions/salesforce-shield-transaction-security-event-monitoring/Dreamforce 2017 (www.salesforce.com/dreamforce)https://www.salesforce.com/video/1758877/dreamOle 2018 (www.dreamole.es)https://youtu.be/q-C6tq1iN7cSalesforce London world tour 2018(Video not released)

Working in a final customer gave me the chance to improve my technical and functional knowledge in SAP modules MM, FI, PP, HCM and SD. I would like to say also I have now a different point of view about the final customer, because you can understand better the business requirements and way of work only when you when you have a first hand contact everyday.Along this period I have been involved in several developments but, until now, the most important projects under my direct responsibility has been the following:Workshops Integration.(Cosentino USA)A 3 months project in Houston (USA) to implement all the processes (from fabrication to invoice) used by Cosentino USA from a dedicated ERP to SAP.Automatization of MBO (Management By Objetives) processes.I have been in charge of the analyzing of the MBO processes and implement severals tools in order to make easier and faster the way the different responsible has to check, modify and approve, reject or hold for revision the different objectives along the year.External web services implementation.Cosentino has a huge business plan and this involve to work with several service providers. My objective has been to design and implement several reports and function modules to create an effective communication between SAP and different web services.

I have been working for NGA in SSW-Global AMO along more than 4 years, providing support to different web services based on SAP and using web technologies such as JavaScript, HTML5, CSS3, XML and XSL . I have been working always as a team, involved in several system upgrades, alignments, security audits,and new implementations.Those 3 years made me have a deep technical knowledge and also be used with monitoring processes, work with different teams and always do my best while providing support to customers.I see myself as a responsible, motivated, hard worked with strong communicative and analytical skills worker. Acquiring new skills quickly and easily adaptable to changes.Self-Service Workspace (SSW) is SAP default front-office application, combining all the benefits from highly functional Employee and Manager Self-Service scenario’s and a hosted, preconfigured SAP HCM platform. SSW integrates seamlessly with the SAP platform and contains the necessary checks and workflow elements to be easy-to-use, highly secure and very flexible.● Working since November 2009 for NGA, in Granada, Spain, for SSW-Global AMOteam.SSW supportfrontend:• issue analysis and fix.• Change Request analysis and implementation• User Interface design.• User Experience.• Pre and post HRSP, EMR and upgrade testings.• Keep portal corporateness.Backend:• Issue analysis and fix.• Transport analysis.• Roles modifications and analysis.• User maintenance.• Workflow maintenance.• Security audits.Administrative task.• Coordinate effort between different teams.• Provide training to new team members and final users.• Provide reporting to customer• Provide solutions to customer according with business requirements

Interface Design and implementation, Joomla! templates customization, create Joomla! templates, testing, flash video presentations, customer requirements analysis, SEO, usability analysis.

Stock control, customer care, team coordinator