Determine if requirements are clear, concise, testable and meet customer expectations. Interpret requirements to develop positive and negative test scenarios using manual and automation tools. Day to day interaction and first line of communication with client, creating and executing test scenarios and identifying/reporting defects in ALM defect tracking tool. Manage and operate the QA environment including builds and deployment. Identify, analyze and troubleshoot problems, Deliver working, tested, and releasable software in each sprint / milestone. Adhere to team priorities and work well in an integrated eveloper/tester environment.

as administrator of the application of payments, I take care to maintain multiple payment processing companies and institutions to which we offer services handling 2.5 million transactions per month. Other task are handling invoices, accounting and maintenance of service payments and transfers from TelePago (Electronic Bill Payment) and responsible for the implementation of new services in coordination with different departments of the Bank and other participants of our payment processing services. Leading new projects to diversify our services and brought more clients to our services. I also work as backup for the Internet Banking Administrator including certifications of new changes and bugs fixes for the webpage.Banco Popular/ Retail Electronic Position: Telepago Administrator * Owner of handling invoices, accounting and maintenance of service payments and transfers from TelePago (Electronic Bill Payment) and responsible for the implementation of new services in coordination with different departments of the Bank and other participants of our payment processing services.2005-2010 - Banco Popular/ Internet Strategy; Analyzing multiples payments services for commercial and consumer clients by phone & internet. Optimizing the payments services with merchants and solving troubleshooting of clients. Testing voice tags for new payees in the service of TelePago. 2004-2005 - Banco Popular/ Customer Care

Analyzing multiples payments services for commercial and consumer clients by phone & internet. Also I work with the optimizing of the payments services with merchants and technical support 24/7. Visiting new potential clients and sell our services. Testing voice tags for new payees in the service of TelePago.

Responsible of solving and answering emails and claims of clients using the internet banking. As claim officer I was responsible to solve 100%, consulting other departments and merchants, having in mind the satisfaction of the clients. Manage of returned checks of clients of TelePago. 1997- 2004 - Banco Popular/ PC Banking Help Desk

Responsible of solving and answering emails and claims of clients using the internet banking. As claim officer I was responsible to solve 100%, consulting other departments and merchants, having in mind the satisfaction of the clients. Manage of returned checks of clients of TelePago.

Help Desk assistance and troubleshooting support to clients of the Internet and modem services.