*In development*

. Achieved a 15% reduction in Lead Time within three months and 50% in six months by enhancing visibility, process, and aligning goals for optimal efficiency.. Led two Scrum teams in executing Scrum routines including Sprint Planning, Daily Standups, Review, and Retrospective, stimulating collaboration and productivity.. Reinforced the perspective on 4 key metrics, leading to goal alignment and a culture of continuous improvement within the team.

Deliveries: . Eliminated a risk of $ 9.6M.. Delivered Licensing Compliance Service within the South America Zone;. Improved Licensing Compliance Software Coverage from 83% to 97%;. Eliminated a risk of over 9.6 M, managing distributed teams, using Kanban and Agile as methodologies, and using tools as Azure Devops and Power BI to deliver the project.. Determined the Licensing Compliance Service within the South America Zone. Implementing processes, routines and indicators to deliver Licensing Management Services. Using Kanban, Azure Devops, Power BI and Status reports as methodologies and tools;. Lead virtual teams spread around Europe, Asia and South America. Trained newcomers and external stakeholders within our Service goals, procedures, routines and tools;. Implemented and determined performance indicators to monitor Service Delivery. Monitoring operations to ensure delivery performance. Improving visibility, detecting problems and deviations, and creating actions to solve these problems;. Managed internal and external projects to increase Service Scope and performance. Using Scrum, Kanban, Azure Devops and Power BI as methodologies and tools;. Started, systemized and prioritized a Service Backlog. Negotiating priorities with internal and external stakeholders. Detailing and grooming the Service Backlog's Features and Tasks together with the team and stakeholders;. Monitored and conducted external and internal auditing procedures. Managing incidents, requests and solving problems;. Repaired and established a relationship with Global Stakeholders. Improved routines to guarantee external support and to align expectations.

. Improved Problem Management performance by 34.3% in three months, through continuous improvement strategies and DMAIC cycles.. Architected and deployed the Problem and Incident Management framework, incorporating Root Cause Analysis, indicators, and Dashboards, using ITIL Framework and market research.. Trained over 100 team members in Problem and Incident Management, increasing process maturity and problem resolution.

Deliveries:. Delivered the project budget model collectively with the sales team. Allowing the company to negotiate the budget and improve performance measurement.. Developed the company's project metrics, tools, and routines, using PMI and Scrum frameworks. Improving the performance and visibility and allowing better decision making;. Managed a consulting team for a Budget ERP software on high revenue industries;. Informed project KPIs and status reports to clients' directors and managers. Identifying risks and blockers and creating action plans to assure project success;. Implemented the Scrum Framework in the product development team;. Lead as Scrum Master, facilitating meetings, developing Agile mindset in the company and removing risks and impediments;. Coached the Product Owner with Product Backlog and Roadmap development, improving feature quality and product vision; . Coached the Development team to become self-managed and self-organized, increasing velocity and autonomy.

Deliveries:. Saved 700k through budget and project analysis;. Delivered Web and Mobile software using a hybrid Scrum and PMI framework. Releasing the project's MVP within the first month and the whole project within budget and schedule;. Defined the company's project management process using the Scrum, Kanban, and PMI methods. Improving the performance and facilitating risk and problem management;. Managed the software development team using the Scrum framework. Increasing the project's performance, the team's motivation and allowing for the project's performance analysis;. Led the team as Scrum Master, facilitating the meetings, coaching the team, and identifying risks and blocks;. Assisted the Product Owner with Feature, Story, and Roadmap development; . Developed the company's communication practices, such as status reports and feedback. Improving the team's motivation and overall performance.. Implemented the operation process using the Lean Kanban and ITIL frameworks. Allowing for incidents and requirements analysis and capacity management;

. Planned and developed a database immigration project from Oracle to PostgreeSQL. Tools: Oracle, Postgree, Pentaho and Genexus.