Pedro Ocasio Email & Phone Number

Charleston, South Carolina Area

• Diagnose, repair and maintain over 1,000 desktop and laptop computers district wide. • Lead the migration to Windows 7 utilizing Microsoft WDS, System Center and GPO's. • Primary user administrator in a Windows 2012 Server and Exchange 2013 environment. • Assist in the administration of Cisco Call Manger and Unity VOIP telephone system. • Assist in the administration of Cisco switches, firewalls and router as well a Barracuda filter.

Charleston, South Carolina Area

• Primary server and backup administrator for the TPOCS and DMLSS system • Provide network troubleshooting and support, including cabling and user administration • Provide hardware and operation support for desktops, printers, and VTC equipment • Troubleshoot and repair cable problems with the use of tone amplifier, cable locator, etc. • Assist in the administration of Nortel CallPilot and its Desktop Messaging • Assist in the development of standard desktop configuration utilizing Symantec Ghost

Savannah, Georgia Area

• Provide technical support for approximately 400 local users and 35 remote user • Responsible for the installation, setup and network configuration of all desktop computers • Provide software support for Office 2000, Lotus Notes, Navis Express, Navis SPARCS, etc • Provide hardware support for a variety of Dell computers and HP Laser Jet printers • Responsible for tracking hardware inventory using CA Unicenter Asset Management • Responsible for the implementation and administration of CA Unicenter Desktop Management

Savannah, Georgia Area

Assignments: Winn Army Community Hospital • Create and deploy critical update packages using Microsoft SMS • Responsible for the deployment and configuration of security card readers • Provide daily second level support of desktop and network related issues

Newark, Nj

• Perform network administration duties on a Novell/Windows 2000/XP environment • Responsible for the PBX and Audix administration • Responsible for daily telephone and desk-side user support • Handle all PC, printer and copier hardware problems

Greater New York City Area

• Manage second level support consultants, student workers and contractors • Develop and implement standards for helpdesk support • Design, schedule and provide training on the use of applications and office suites • Develop standard configuration utilizing Ghost

Edison, Nj

Assignments: Williams Communications • Provide Desktop/Help Desk support to over 250 users • Participate on the rollout of over 200 Dell Latitude laptops and docking stations • Install image using Ghost software and customize it for each user • Setup HP printers for network IP printing • Perform daily backups Wyeth-Ayerst • Provide Help Desk and second level Desktop support to over 300 users utilizing Vantive software as the call tracking system • Provide Hardware Support for Compaq DeskPro models and HP Laser Jet printers • Perform light administration duties on the Novell NetWare server New Jersey Board of Education • Conduct various rollouts of Desktop PC's • Install patch panel, hubs and routers for networking purposes AHP Cyanamid • Participate on the Y2K compliance project • Update operating system and other software for over 100 IBM ThinkPad laptops UMDNJ • Conduct rollout of Dell Optiplex GX1 running Windows 98 • Lead an asset management project

Computer Technology/Computer Systems Technology

High School