Help Customers run their SAP landscape in the Cloud

Project management, focusing at Risk and Quality Evaluation. Identifying, evaluating, and mitigating the impact of the risk events. Establishing contingency plans as an alternative method for accomplishing a project goal. Expertise developed at Public Sector area.

Initiation, Planning, Execution, Monitoring & Control, and closure projects in order archive customers requests about to define corrective and preventive actions, reporting results, SAP User Licensing data to performance licensing administration, set-up of SAP audit logs, detailed analysis of transactions traces, business processes and maintain check Indicators updates. Help customer to generate documents evidences, organize working papers, and create audit reports in a way to provide the analytical capabilities to shift the focus of internal audit from basic assurance to providing insight and advice focusing at access to critical customer, employees, and business information and specific business needs.

The Presales Senior Specialist advanced/expert level knowledge of SAP and partner software solutions and participates in sales cycles as a member of the virtual account team in support of the sales account strategy. As Presales Senior Specialist did interact with prospective customers through executive meetings, discovery conversations, solution demonstrations, executive presentations and follow-up discussions. The Primary role of the Presales Senior Specialist during an active sales cycle is to gain acceptance from the customer that SAP solution can solve the customer’s problem and is the right choice over the other competitive offerings. During these cycles they often take on the role of a Solution Captain. In addition to deal support, a Presales Senior Specialist collaborates with sales and IVE teams to plan and execute business development strategies through the use of Design Thinking tools and techniques.

System Monitoring, recognize a critical status/an exception and trigger the appropriate action(s), continuous Improvement/Knowledge Transfer to the customer Centre of Expertise Team with focus on SAP NetWeaver Specific Operations Tasks/Procedures, performance monitoring, analysis and tuning, support customer in Planning/Risk Mitigation and support of Execution of further roll-outs of new SAP functionality, planning/Risk Mitigation and support of execution for Support Pack, Enhancement Pack implementation and upgrades, Support Pack, Support of regular archiving activities and fine tuning of archiving strategy, Analysis of technical and functional issues, Root Cause Analysis with usage of common tools (Monitoring, Tracing, Debugging), Coordinate issue resolution/corrective action efforts with SAP’s support organization (SAP Back Office) and SAP suites development to drive complex issues to resolution.

As SAP Basis Administrator I did participate in many project under the guidance of a more experienced Architect, in translation of the client's business requirements to define the structures of solutions and architectures and can include systems, applications, and process components understanding client’s needs, works in levels of abstraction, applies industry knowledge, and leverages appropriate business elements and information technology to address those needs. This includes working as a team member with client personnel to identify functional and non-functional requirements and subsequently working on the identification, justification and design of the client's solution.

Help Desk Department and User Support. was the responsible of User Support and Help Desk department at Adecco in Dorset UK. Supervise and bring support to all the users of the Company. Hardware, Software and Network administrator. Managing all the systems team toward develops new software and systems to keep the organization upgraded according to the internationals standards demand.Technical assistance and Helpdesk. I was responsible for the network software, hardware and infrastructure such as servers, switches, backups systems and firewalls. And also I was responsible for the network services such as emails, files, and security. Set up and configure computers for new users, responsible for any physical work relating to the computers such as repairing software or hardware issues and moving workstations to another location.