Pedro Parra Email and Phone Number

I am responsible of design, configure and tune the settings of projects with Cisco Technology and its integration with a third vendor. Install the equipment involved on site. Deliver the entire documentation related of the project. Keep and follow the IT compliances.

I was responsible for the performance and maintenance of voice and data network at corporate level. I used to manage the new telecom projects with suppliers and carriers most of them in USA. Designing the Corporate network in USA, Mexico and Latin-American. Supporting the operation of a bilingual Call Center in Guadalajara.

Working daily with network problems in the infrastructure campus. Troubleshooting wireless failures until have a resolution. Planning and doing maintenance of 6500 switches and Aruba Wireless Controllers. Dealing with client’s requirements regarding network access as VPNs, LAN ports, extranets.

I was responsible for tech resources and services in United States. Mexico´s headquarter gave me the opportunity to work in Austin, TX. I had to change and integrate the telecomm and computers equipments. Reviewed the terms of ISPs contracts and others IT services also. My mission was to reduce the expenses of this department.

Network and Telecomm Coordinator. I was responsible for the data network operation of domestic and International data network with Grupo Omnilife in 19 countries around the world. I was the leader of five engineer’s team. We made the planning, designing, implementation, monitoring, maintenance and resolution of network issues. In addition; we were the tech support in second level for Help-desk team. I was the point of contact for service and telecomm equipment providers such as Cisco Systems; IPS Proventia; Alestra; Telmex; etcetera

Responsible for network services in Mexico and International offices around the world. Second level support for Operation Systems Department (help-desk) tracking network issues; dealing with Internet service providers and telecommunications equipment brands such as Cisco, Alestra,Telmex, etc. Lead role in pilot testing new technologies at our corporate site. Assist in training new technical personnel

Keeping track and fixing problems for enterprise customers based on a ticketing application. Products: dedicated Internet, MPLS Network, Voice over IP, domain name services, dialup in outsourcing (AOL). Proactive monitoring for Top Ten clients and reporting to CEO their status daily. Monitoring Data Center and Internet Infrastructure.