Support daily operations related to Billing and Collections in AMER. Implementation and support of Global implementation of Advance Collections and Credit management across EMEA and APAC

Responsibilities include integration of new business acquisitions and dissolution of divested businesses. Development and maintenance of automated billing interfaces and validation processes. Evaluation of current systems and business processes for to achieve standardization worldwide. Creation of Business Requirement Documents for new and enhanced functionality. Review and evaluate Marketing Requirement Documents, for multiple product lines, to ensure releases and new products are aligning with current system functionality and business processes.Accomplishments:Billing Integration of Thawte Inc. into VeriSign Inc. set of booksMigration and testing of all end user reports from Discoverer to Hyperion reporting platformImplemented iPayment credit card charging solutionCompletion of multiple TSA for divested businessesImplemented new tax engine (SABRIX) to Oracle AR moduleSuccessful billing Integration of GeoTrust Inc. acquisitionImplemented changes to collection module strategies resulting in 50% reduction of setup and implementation time for MIS (Management Information System)Completed customer clean up of more than forty thousand customers Implemented Accounts Receivable aging file upload enabling automation of credit checks for current customersAR Bank Platform migration and setup of new bank to GL recon processBilling migration ownership for .NET and .COM domain billing business

Accomplishments:Documented the fulfillment system data elements interfacing or impacting the accuracy of billing data in Oracle ARDeveloped test plan documentation and executed financial system testing in support of engineering release cyclesProvided end-user support for Service Request (SR) enhancements and production issues. Worked with Corporate Systems to communicate, prioritize, and resolve SR's within Change Management frameworkImplemented and tested new billing system for PayPal Transition Service Agreement (TSA)Executed daily and monthly billing operations for TSA without any issues for a nine month periodSupported members of PayPal and EBay team to complete a successful transition from VeriSign to PayPal

VeriSign Payment ServicesResponsible for Credit and Collections in Accounts PayableAccomplishments:Reduced number of open past due invoices from over 5,000 to 600 within a 6 month periodImplemented new process for customer inactivation and collection notificationsImplemented credit review for new and recurring customers. This enabled increased collections by 75%

Responsible for daily Accounts Receivable operations. Handled customer billing inquiries and accomplished successful billing resolution. Implemented training courses for new hires. Accomplishments:Handled customer escalations without management interventionAssisted with the monthly billing to deliver timely invoicing to customers.Implemented new process for cash reconciliationDiscovered multiple system problems that were causing customer billing errorsImplemented new billing test plans to verify billing integrity after Product Migration Releases