Business Analyst
Current• Conduct thorough process reviews, requirements gathering, design streamlined workflows, and implement improvements across various administrative functions in collaboration with business reps/SMEs.• Analyse and review procedures, reports, work flows charts and work instructions.• Develop, run, and analyse regular reports to monitor process performance outcomes, identifying trends and suggesting adjustments to resolve organisational issues.• Cooperate with other departments to… Show more • Conduct thorough process reviews, requirements gathering, design streamlined workflows, and implement improvements across various administrative functions in collaboration with business reps/SMEs.• Analyse and review procedures, reports, work flows charts and work instructions.• Develop, run, and analyse regular reports to monitor process performance outcomes, identifying trends and suggesting adjustments to resolve organisational issues.• Cooperate with other departments to identify administrative process gaps and recommend solutions, such as digital transformation or process improvement.• Developing and maintaining comprehensive instructional guides outlining administrative processes and procedures, and delivering training to both new hires and existing staff.• Organise and lead regular administration forums, effectively communicating new developments and process changes, and providing training to the admin team. Show less