• Provide technical support, including troubleshooting break-fix issues, assisting with configuration management, performing system upgrades, and answering product questions. Generate Technical Support knowledge documents.• Address technical challenges involving SaaS and On-prem environment, Linux, Docker, ELK stack, virtualization, Ansible, HDFS(Hadoop), MongoDB, and Syslogs. • Advance experience with Exabeam Advanced Analytics, Data Lakes, Site Collectors, Fetching, API, Webhook, Authentication (SSO, MFA, Oath, IAM), Application Integration, Regex, Rules, Parsers, Event builders, Content requests, Endpoints, • Reproduce system issues and if necessary file bug reports, escalate cases to engineering teams. On-call rotation responsibilities.• Perform Case Management, managing tickets, customer communication, and proactive follow-ups through CRM System.

* Freelance Consultant PC/Network installation, configuration and support. Website developer and support. * Marketing, sales and delivery technical solutions, customer service representative. * Setup, stock, and maintenance of equipment and supplies.

* Field technical support (telephone & on-site), including Solaris OS, Linux OS, patches, firmware, installation, updates and upgrade to the newest versions of software, hardware, Storage, network environments.* Assist in diagnostics, problem isolation, advance troubleshooting and resolution, utilizing system software with background in Unix (Solaris and Linux) system technology. 7x24 on call rotation duty.* Understands Sun service processes/options, service-level agreement (SLA) that are linked with the customers’ requirements/needs and maintains outstanding customer support experience and communication.

* Provide technical focus, management and personalized Pre-emptive/Pro-Active support for strategic accounts.* Technically supervise and coordinate support incidents, take part in the development of action plans and ensure they are appropriate for the customer needs. * Perform Mission Critical (MC) action plan, 7x24 on call rotation Mission critical duty. * Make recommendations and workarounds that will reduce the impact of a situations on a customer’s business.

* Full Enterprise installation, configuration and maintenance services for supported products. Review and implement action plans, onsite or telephone support, escalation Assistance for software/hardware calls, 7x24 on call rotation duty, responsible for MC product review/approval process. Products Technical documentation.* Execute RAS profile to customer MC, assist and development and implementation of Preemptive Activity Plans. Manage and assist in the implementation of remediation plans.

* Provide technical sales support presentations, design and demonstrations of Sun solutions, employee and customer training, customer consulting and solution of application issues. * Perform technical tasks (e.g., Benchmark) in support of an architectural based SUN solution, sizing and capacity planning, Sales Support Helpdesk for Venezuela and Northern Latin America.