Lead cloud engineers and database administrator teams to migrate 100+ workloads to the Azure cloud across the Americas and EMEA regions.Deliver weekly and monthly status updates.Engage in daily touchpoint meetings with the various stakeholders.

Worked with Cloud Architects and DBAs during the migration of workloads to the Azure cloud. Validated that workloads and dependencies reached To-Be state before handling to 3rd. party support.Handled Major Incidents raised during Hypercare stage pertaining to recently migrated workloads.

Conducted Root Cause Analysis after Major Incidents and followed through the entire Problem Management process until RCA delivery.Handled Major Incidents raised for issues with the SAP Commerce Cloud environment until completion.Engaged in the test and setup of the Service Now Problem Management process for Service Now.

Managed to save an average of US$2,000,000.00 during 2016 and 2017 across my client base by implementing re-harvesting and redeployment processes of computer hardware and software licenses.Conducted weekly CMDB accuracy and data quality checks, CI relationships health and remediated discrepancies accordingly and present results to customers.Supervised Asset Coordinators responsible for SACM Incidents, Change Tasks and Requests.Developed custom CMDB reports with data from several sources (ServiceNow, Oracle, SQL, Access, SCCM, Active Directory and Dell’s KACE).Automated reports distribution (VBA, PowerShell, MicroStrategy, etc.)

Acted as SACM Transition Lead backup , supervised and tested the creation of flows for Incidents, Change Requests, Change and Incident Tasks, Problems, PTasks, Requests, etc.Supervised initial CI data creation and loads, configure their Attributes and establish Relationships, in accordance with the corresponding SOW and SACM services purchased.Coordinated the setup of eDiscovery mid-Servers and their initial runs. Conducted training sessions and workshops with customers: IMAC Process, eDiscovery, etc. Documented processes: Configuration Plan, Configuration and Attribute Workbooks and Transition tracker.Reached 97% on SACM related SLAs during the first three months after Go-Live.

Conducted daily CMDBs updates as per IMAC Incidents and Change Requests for several accounts. Created and maintained all types of CIs and their corresponding relationships.Managed to take SLAs from 80% to 99% within the first four months of my designation.

- I conducted troubleshooting to gauge the extent of damage/malfunction to computer peripherals and other hardware (printers, scanners HDDs etc.) and either fix issue over the phone or dispatch a technician. I managed to keep metrics above target number of calls-per-hour (4.5) right after training period.

- I implemented Asset Management policies in Mexico City and Guadalajara sites. - I conducted physical inventories in Mexico City, Guadalajara, Denver, Phoenix, Tempe and Sao Paulo sites. - I reconciled physical inventories against existing records by compiling data from several sources (SCCM, Oracle) and advanced Excel and Access features and DB programming tools.- I worked with the Global IT Asset Management team to implement Computer Associate’s Asset Portfolio Management tool globally.

- I successfully delivered 25 new hire waves to Production after Accent Neutralization training for ESL associates. I managed to keep attrition rates below the 2% minimum and associates´ scores above 85 points on final evaluations.

- I trained seven OPI (Over-The-Phone Interpreter) groups for TeleTech InCulture campaign both inMexico City and North Hollywood, CA. - I conducted several on-the-job up-trainings and created several training aids and SOWs. - I developed and maintained a coaching and monitoring system that along with the help of Quality Assurance and Supervision helped improved associates’ metrics by 15%.

Provided in-site technical support and training to PC users: Microsoft Windows OS, Microsoft Office Suite and DB administration. Provided preventive and corrective maintenance to PCs. I was also member of the IT Security Emergency Team.

I did English - Spanish translations of documents from various sources: OECE, World Bank, IMF, etc. Did Spanish - English translations for the Secretary office.I was also a private English teacher for the Secretary Board of Advisors and other staff members. I gave both one-to-one and group classes.