IAC are recognized as a team of global experts and pioneers with more than 20 years of experience in the field of Intelligent Automation (IA). For the first time ever, IAC has effectively industrialized IA, maximizing our clients’ ROI and simplifying their process cycle by reducing drastically their time to value by up to 70%. Through our unique approach and partners, IAC deliver guaranteed business outcomes by implementing best in class automation use cases supported by an unmatched automation factory model. This delivery capability is coupled with global delivery capabilities in best shore locations to guarantee your IA journey runs smoothly from start to finish.📩 Email me today - pedro.martins@iac.ai☎️ Book a call to chat - https://calendly.com/pedro-g-martins/🌏 https://iac.ai/

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Leading Network Operations for West Central Europe Customer Relations, including key clients in the Europe Market, Latin America, and Global sectors with a total volume exceeding 15 million euros budget. Responsible for 5 Project Managers and approximately 400 resources, including internal staff and subcontractors.🔹 Driving Business Transformation initiatives including Outsourcing Strategy, Intelligent Automation and Delivery Model Reshaping, achieving >6% savings annually of approximately 0.8 m€ and increasing team capacity by 15% with lead time reduction,🔹 Managing all the financial aspects including annual plan, LE, Actuals, Gross Margin, and purchase orders mgmt with a Cost accuracy of 99.8%.🔹 Monitoring KPIs and PIs to ensure operational excellence and identify proactively areas of improvement. Enhanced key customer's national mobile performance ranking by 1 place through strategic operational improvements. Increased Operational Level Agreement to 100% with a reduction of Contractual Penalties over 95%.🔹 Implementation of Continuous Improvement methodology cross units including Lean Six Sigma Projects and Global Innovation Framework with >100 opportunities identified. 🔹 Planning and implementation of Go to Market (GTM) Strategy resulting on additional 7m€ annually in revenue.🔹 Sales and Bid Process support for Delivery under Global Delivery Center.🔹 Supporting external audits ISO27001, TL9000.

Beyond the main role, leading the transformation portfolio for Latin America Market (2018; approximately 10 m€ budget), Managed Services Unit (2019-2020; approximately 45 m€ budget), Europe External Workforce (2023-2024; approximately 20 m€ budget) being a key asset in the Global Services Delivery Center Europe leadership team in gaining organizational visibility and integrating short and long-term strategy planning through: 🔹 Managing the financial performance of the transformation portfolio and consistently meeting annual targets and achieving a 5% to 10% reduction in operational costs.🔹 Providing a governance structure from discovery to execution of the transformation portfolio including process standardization, organizational change management, procurement strategy (Contract Management, X as a Service Implementation cross units, Labor Cost Arbitrage) and digital transformation (Data Centralization, Business Process Automation, RPA. Process Digitalization). 🔹 Organizing and leading the transformation project teams and managing key stakeholders in operations, procurement, resource management, and finance. 🔹 Fostering Financial Control and Best Practice via workshops and mentoring.

Leading Global Services, for Latin America South Region (Volume >4 m€ budget for delivery). Accountable for 4 Project Managers and approximately 100 resources (internals and subcontracting.🔹 Managing Market Business Volume with Planning and implementation of Go to Market (GTM) Strategy. Sustained growth of 40% and 20% annually.🔹 Leading Service Portfolio and Catalog Adaptation for Latin America Market, generating > 1m€ business opportunity.🔹 Representing Global Delivery Center Europe on Market Global Services Transformation Program in cooperation with Market and Service Unit Leadership.🔹 Managing all the financial aspects including annual plan, LE, Actuals, purchase orders mgmt.🔹 Driving Business Transformation initiatives including Outsourcing Strategy, Intelligent Automation and Delivery Model Reshaping,🔹 Monitoring KPIs and PIs to ensure operational excellence and identify proactively areas of improvement.🔹 Sales and Bid Process support for Delivery under Global Delivery Center.

Managing Deploy and Network Planning and Optimization projects in Central Europe / Mediterranean / Central Asia, including Major Turnkey Project in Europe (Volume >1.5 m€ budget for delivery). Managing >50 resources for full E2E deploy process including Design, Implementation, Integration, Fine tuning, and Full Acceptance Process including Purchase Order Management.🔹 Leading Digital Transformation Project for E2E Process Digitalization. Full integrated solution for E2E Rollout Control including Real Time Site Map Tracker, Real Time Status of all NI Activities and Real Time Dashboards.🔹 Managing Implementation of DigiMops to automatize Databuild and remote Integration activities.🔹 Real time Project Management Implementation using Data Centralization and Integrated Systems allowing distributed delivery and control between locations, enhancing project management efficiency by 30% and lead time reduction in approximately 40%.🔹 Monitoring KPIs and PIs to ensure operational excellence and identify proactively areas of improvement in all E2E Process segments and milestones.🔹 Sales and Bid Process support for Delivery under Global Delivery Center.

Leading Transition Management of GNOC LATM to GNOC Portugal evolving more than 200 people and 5 Customers. 🔹 Transition Plan Design and successful Execution within challenging timelines (3 months). 🔹 Managing Network Operations Setup for all projects and implementing ETOM Framework🔹 Leading effective Customer communication and governance during all transition phases. 🔹 Definition of Competence Development Plans for Onboarding Resources.🔹 Monitoring KPIs and PIs to ensure operational excellence.🔹 Managing financial performance, defining mitigation plan for unexpected costs related with aggressive timelines.

Managing Network and Service Performance Operations for Key Customer in Spain🔹 Process Design & Re-engineering supporting transversal programs. 🔹 Definition and Implementation of Digital Strategy using RPA and Data Centralization & Analytics.🔹 Support of Transformation Initiatives cross Projects.🔹 People Management (18 people).

🔹Trainer of GSM / UMTS Planning and Optimization Nokia Siemens Networks Courses to several International Mobile Operators.🔹3G Data Throughput Improvement Project for Portuguese Operator covering South and Islands. 🔹Supporting Site Survey / Site Acquisition Phase with 3G Network Planning and RF requirements.

Research and Development of Multimedia Services (SIP Protocol) and Intelligent Services (IMS Architecture).