Pedro Smith Email & Phone Number

Miami, Florida

Miami, Florida

Miami/Fort Lauderdale Area

Provided desktop support to users via phone, hands on, and remote assistance.· Sophos UTM site to site VPN reset when needed.· Cisco Unified Communication Manager.· Gathered inventory data of all IT equipment in their Doral, Miami Lakes, Fort Lauderdale and West Palm Beach Offices.· Organized IT storage room.· Used DameWare for remote assistance to end-users.· Image machines using Symantec Ghost.· Unlocked and reset password in Active Directory

Miami Fl

Supported over 1000 users in Florida based health insurance company.· Configured and physically installed desktops and related equipment including appropriate wiring for the desktop and network components. · Test, configure and deploy software MSI package for automated distribution through the Novell ZenWorks console. · Supported problems related to desktop operating systems and software applications, including installation and configuration. · Maintained accurate, consistent, and up-to-date records of all customer support requests using Service Now an on-line request management system. Updated these records as problems are resolved and/or escalated and customers notified.· Maintained accurate inventory of desktop equipment hardware and software. · Assist end users to recommend desktop hardware and software requirements. · Provided basic training to users in the use of Desktop equipment. · Responsible for setting task priorities to ensure responses are timely and that other responsibilities are accomplished. · Assists team members to ensure the Technical Team's goal and objectives are met. Share to the overall positive attitude. · Assisted Tier-1 personnel with any common function related to the support over the phone and with the login and tracking of the technical support user requests. · Worked with vendor support contacts to resolve technical with desktop computing equipment and software. · Created documentation with solutions to share knowledge with team members. · Worked with Checkpoint Endpoint Security to ensure workstations are fully encrypted and protected. · Familiar with Ricoh copiers and eCopy Share Scan administration.· Responsible for pushing out software and applications using System Center Configuration Manager 2012.· Responsible for resetting passwords in Novell, Active Directory, Amisys, Acuity, Data oceans and Bolt. · VMware vSphere configuration and deployment.

Hollywood Florida

Fort Lauderdale, Florida