Pedro Vaz Email and Phone Number

Management of all Spanish and Portuguese Customer Incentive Plans (Rebates, MDFs, Commercial Services, etc) on three different business groups: Safety and Industrial, Transportation and Electronics and Health Care Business Group.I'm mainly responsible for the all activities to support the business partners on the maintenance of accurate incentive plans, rates and fulfillment through the year.

First level of support for regional super users on the 3M's E-Commerce webpage. I was mainly responsible for testing and training new releases, propose enhancements and improvements to the page, follow up with IT on bug fixes and manage tier meetings with the regional super users for 2 EMEA regions (East and Southwest).Key projects: - Orders and Sevices function improvement as process advisor for the global Consignment Stock model- Project manager for the job transition to the Global Service Center

EMEA OTC Specialist and Key user for Order to Cash processes.Manage and Support the testing phases for the deployment of SAP on the OTC Stream in the countries involved. Recognize and test all Release countries’ specific legal requirements and critical business cases.Data and process preparation for PIT/UAT Testing Cycles. Design and organize the testing scenarios and resources for the testing phases.Train and support super users and testers on PIT Testing Cycles and UATSupport Go Live and Hypercare activities

Key User and Specialist on the Order to Cash process that goes from the Order Entry up to the Billing.Support for data preparation, pit testing, go live and hypercare for ongoing SAP deployment releases.Dedicated OTC SME for Iberia deployment:- Capture and description of the Iberian business processes and legal requirements- Preparation of specific data objects such as Customer references, Material Determination, EDI Profiles, Sales Order Loading, etc.- Describe and re-design 3M's current business processes to the new ones within SAP Deployment, under the Business Transformation premises.- PIT, UAT, Go Live and Hipercare activities- Local user traning

With some specific key account customers assigned, I was mainly responsible for their customer care from order entry until complaint solution.Together with this role I was also key user for all Customer Services tools as CRM, 3M Order Entry Portal, EDI, CRM, Master Data Maintenance, E-Scanfax.My main focus as Technical Cordinator was to keep all the tools working propperly and developing enhancements together with the IT teams to improve the customer services performance, testing current and new tools and maintain data in the master billing system. As key user I was responsible for facilitating the relationship between the IT and the users, for a smoth usage, as well as keeping up with the business requirements.As key projects I had the Deployment of EDI in the Consumer and Office customers, the launch of E-invoice, both through EDI and PDF, the automatical digitalization of FAX orders and later the transformation of PDF orders into automatical order entry/upload, all related to E-business.

Manage Customer Sales Orders (place, change and follow up), Complaints and Customer Relationship for al Business Groups (Health Care, Industrial, Transportation and Electronics, etc)Answer to customers enquiries by phone or email, about inventory, delivery improvements, pricing errors, complaints, etc.Contact with EDcs, Plants, Warehouses to follow up and improve deliveries on orders.

Sales consultant on 3 different club openings with the purpose of selling individual and corporate memberships. Corporate cold door contact in order to schedule meetings and contact companies to disclose corporate packages and get more registrations. Lately I was allocated on corporate department to key account associates.

Attending associates needs and doubts, distribute tickets for fitness classes and explaining club rules and rights. Selling fitness products and solve customer complaints.

Selling Cable TV contracts on cold door regime (door to door sales). Lately I was managing a 3 people sales team team on mass actions on public places like shopping malls, fairs, beaches and high movement places to increase sales level.

Receive and account checks and cash on behalf of customers (cashier). Service customer on the agency general support desk. Backoffice accounting checks from other credit institutions and send them to the daily financial compensation.

Part-Time while studying:Recording and routing incoming faxes, Record data in the mainline system, billing analysis for billing complaints. Back office Customer Servicewith inbound and outbound calls for complaint resolution.