Looking to grow and advance in my knowledge of Information Technology (IT). To be part of a team that can work together, complete goals and maintain the company mission statement. Has worked well with others to complete goals, as well as, helping fellow team members achieve career goals. In my current role, I am a resource for lesser experienced IT personnel. For my career goals, I hope to continue growth in becoming a system administrator.• Worked with Service Now and Remedy Service Management(ticketing Systems), created and shared knowledge bases, and handled sensitive client and company information. Assigned tickets to appropriate groups for resolution if issue is not able to be solved remotely• Troubleshoot Computer Issues Windows XP, Windows 7, Windows 8, Windows 10• Work with Active Directory to unlock and change password• Work with Outlook, set up and troubleshoot issues• Lync/Skype for business troubleshooting• Made sure that before any unlocking or password resets that they provided the proper confidential information/Credentials• Work with Lotus Notes 8.5 set up and troubleshoot• Sametime chat feature in Lotus Notes, troubleshoot and password reset• Answer High Volume calls• Unlock and password resets for multiple applications• Troubleshoot VPN issues• Experienced in troubleshooting Cisco Anyconnect• DUO two factor authentication, set up and admin console experience• Connected remotely to customers and resolve/diagnose problems remotely, SCCM, Casper• Work with Tokens RSA Secure ID requesting, unlocking and Pin resets• Worked with multiple Custom IE applications, troubleshoot, unlocks and password resets• BitLocker experience with user password reset and recovery keys• Transfer calls to appropriate Queue’s• Solver Printer/fax Issues