Pedro Zerbini Email & Phone Number

Ireland

Spain

• Design and execute data-driven in-game events to boost player engagement and monetization. Tune events based on player data and testing to ensure they provide valuable and deep gameplay experiences.• Work with Game Design, Content, Development, Marketing, Tech, QA, and other teams to deliver compelling new content. Align creative and technical aspects to ensure the highest quality of deliverables.• Design, implement, and evaluate experiments to test hypotheses around live events. Focused on improving engagement, retention, and monetization through data-driven insights.• Analyze the in-game economy and other data metrics using reporting tools. Leverage insights from these analyses to inform event design and implementation, driving engagement.• Track and measure the performance of events, sales, features, and tests. Used these evaluations to refine and optimize new events, features, and game content.• Support the development team in executing and rolling out new features, ensuring they align with overall game strategy and player expectations.• Maintain a deep understanding of the product by playing regularly, participating in events, and optimizing strategies to stay aligned with player experiences and trends.

Dublin, County Dublin, Ireland

• Deconstructed, analyzed, and interpreted whitepapers and public articles about Web3/Web2 games, live dApps, and upcoming projects• Created comprehensive reports and concise presentations that provided overviews, operations, conclusions, and/or actionable recommendations• Communicated findings and collaborated with game designers, engineers, and product managers to create and design telemetry metrics in support of various phases of development (including pre and post-launch projects)• Evaluated the company products and compared them against industry trends• Developed an understanding of company products to meet current and future needs• Developed and oversaw medium to big-scale projects• Analyzed metrics to improve company products continually• Assisted the company in achieving short and long-term goals relating to product growth.

County Galway, Ireland

• Proved successful working within tight deadlines and a fast-paced atmosphere• Lead projects and analyzed data to identify opportunities for improvement• Resolve problems, improve operations, and provide exceptional service• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Providing primary customer support to internal and external customers• Handling 30 chats per day to address customer inquiries and concerns• Care for each player request from beginning to end by identifying, analyzing, and interpreting customer needs• Being aware of game issues/events and providing players with accurate solutions• Advocating for players by reporting the most common issues and questions• Supporting via phone (inbound call center), chat, and email for Portuguese and English customers• Working actively with the Portuguese community by replying to posts in order to provide satisfactory solutions• Troubleshoot for technical issues on consoles, PCs, and mobile devices• Origin account management support• Purchase orders on the Origin store, refund requests, and billing issues• Entering, testing, and reproducing any bugs, flaws, and issues into the database, providing solutions to any issues or escalating where required• Translating between English and the target language when required• Proactively complete assigned tasks accurately and thoroughly and within a specified timeframe in order to detect (and subsequently report daily) localization bugs, software flaws, and/or design issues• Educated customers about billing, payment processing, and support policies and procedures.

Ireland

• Made food according to standard recipes with requested changes for customer satisfaction• Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels• Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies• Worked assignments for different kitchen stations and specialized in fries, breading, and grilled hamburgers• Circulated kitchen area to receive work assignments and identify support tasks• Restocked supplies and prepared additional ingredients during downtime for expected busy periods• Sanitized dining ware and kitchen equipment according to health code standards.

Dublin, County Dublin, Ireland

• Used time management and efficient cleaning methods to meet deadlines• Delivered quality customer service to address urgent needs and cleaning requests• Ordered and stocked cleaning supplies based on current workload and upcoming jobs• Supervised supplies in inventory and submitted reorder requests• Demonstrated respect, friendliness, and willingness to help wherever needed• Worked on cleaning team to service hotels, offices, and other commercial buildings.

São Paulo Area, Brazil

• Weekly analysis focusing and mapping potential strategic clients through CRM (Customer relationship management)• Elaborated material to be presented during Sales & Operations meetings• Managed and planned transactions on system (Integra)• Supported Macro and Micro analytic management focusing commercial area through Bayer Crop Science Sales area• Conducted tests and troubleshooting to ensure performance is tracked correctly; creating insights, dashboards, and reports that provide visibility into business performance• Developed, delivered and maintained insightful dashboards and reports• Analyzed business performance: Applying data analysis techniques to identify trends and drivers• Created Test and Learn agenda: Executed A/B and multivariate tests to optimize performance• Implemented ad-hoc projects to build data resources, enhance reporting and deliver analytical insights• Planned Budget and Forecast from extracted reports of Bayer Crop Science systems• Supported and analyzed with efficiency sales campaigns• Improved performance and efficiency for sales and BI teams as charts could be precisely generated for weekly seminar• Resolved problems, improved operations and provided exceptional service.• Led projects and analyzed data to identify opportunities for improvement.• Prepared variety of different written communications, reports and documents to ensure smooth operations.• Achievement: Implemented BI spreadsheet profits report of each product that provided by Bayer for all Brazilian Sales Reps nationwide. Improved performance and efficiency for sales and BI teams as charts could be precisely generated for weekly seminar.

São Paulo Area, Brazil

• Implemented and monitored SAP online education program using appropriate course design and development tools to create effective online, live classroom or blended training• Tracked business impact of courses offered to ensure highest quality• Created and managed monthly KPI Reports of students, instructors, VLC courses, onsite courses, instructors• Created and managed weekly participant Report. Created average of 20 courses per month (over 4000 students) online rooms for distance learning courses, prepared material and access to virtual courses• Sending data for access to virtual rooms to students and instructors. Updating and making public school agenda available. Weekly closed report by seller.• Suggested, designed and implemented virtual classroom for SAP students prior SAP training, increasing student motivation and course performance• Successfully launched and managed over 400 SAP training.• Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.

• Supported sales, maintenance, hardware and services processes of Retail Store Solutions area (RSS)• Imported machines and parts for local manufacture• Tracked entire transaction from capturing customer opportunities, values, manufacturing and delivery of equipment• Created comprehensive dashboards and automated metrics reports for Sales and performance metrics, revenue, renewal rates• Provided data, analyses, modeling, and reporting to support sales force monthly and quarterly business reviews• Analyzing revenue trends and variances to goals, and communicate to sales and Marketing managers• Represented backend sales process for sales organization• Worked relationships cross functionally that will help resolve special requests from clients/sales representatives• Achievement: Implemented new way of quoting between sales and pricing areas, reducing waiting time for prices by 50% faster transactions and greater number of customers through IBM Pricing system).

Project Management

Activities and Societies: Project Management

Bachelor'S Degree, Industrial Engineering

Ensino Médio, Técnico Em Processamento De Dados