Pedro Zerbini Email & Phone Number

Ireland

Spain

• Design and execute data-driven in-game events to boost player engagement and monetization. Tune events based on player data and testing to ensure they provide valuable and deep gameplay experiences.
• Work with Game Design, Content, Development, Marketing, Tech, QA, and other teams to deliver compelling new content. Align creative and technical aspects to ensure the highest quality of deliverables.
• Design, implement, and evaluate experiments to test hypotheses around live events. Focused on improving engagement, retention, and monetization through data-driven insights.
• Analyze the in-game economy and other data metrics using reporting tools. Leverage insights from these analyses to inform event design and implementation, driving engagement.
• Track and measure the performance of events, sales, features, and tests. Used these evaluations to refine and optimize new events, features, and game content.
• Support the development team in executing and rolling out new features, ensuring they align with overall game strategy and player expectations.

Dublin, County Dublin, Ireland

• Deconstructed, analyzed, and interpreted whitepapers and public articles about Web3/Web2 games, live dApps, and upcoming projects
• Created comprehensive reports and concise presentations that provided overviews, operations, conclusions, and/or actionable recommendations
• Communicated findings and collaborated with game designers, engineers, and product managers to create and design telemetry metrics in support of various phases of development (including pre and post-launch projects)
• Evaluated the company products and compared them against industry trends
• Developed an understanding of company products to meet current and future needs
• Developed and oversaw medium to big-scale projects

County Galway, Ireland

• Proved successful working within tight deadlines and a fast-paced atmosphere
• Lead projects and analyzed data to identify opportunities for improvement
• Resolve problems, improve operations, and provide exceptional service
• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Providing primary customer support to internal and external customers
• Handling 30 chats per day to address customer inquiries and concerns

Ireland

• Made food according to standard recipes with requested changes for customer satisfaction
• Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels
• Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies
• Worked assignments for different kitchen stations and specialized in fries, breading, and grilled hamburgers
• Circulated kitchen area to receive work assignments and identify support tasks
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods

Dublin, County Dublin, Ireland

• Used time management and efficient cleaning methods to meet deadlines
• Delivered quality customer service to address urgent needs and cleaning requests
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs
• Supervised supplies in inventory and submitted reorder requests
• Demonstrated respect, friendliness, and willingness to help wherever needed
• Worked on cleaning team to service hotels, offices, and other commercial buildings.

São Paulo Area, Brazil

• Weekly analysis focusing and mapping potential strategic clients through CRM (Customer relationship management)
• Elaborated material to be presented during Sales & Operations meetings
• Managed and planned transactions on system (Integra)
• Supported Macro and Micro analytic management focusing commercial area through Bayer Crop Science Sales area
• Conducted tests and troubleshooting to ensure performance is tracked correctly; creating insights, dashboards, and reports that provide visibility into business performance
• Developed, delivered and maintained insightful dashboards and reports

São Paulo Area, Brazil

• Implemented and monitored SAP online education program using appropriate course design and development tools to create effective online, live classroom or blended training
• Tracked business impact of courses offered to ensure highest quality
• Created and managed monthly KPI Reports of students, instructors, VLC courses, onsite courses, instructors
• Created and managed weekly participant Report. Created average of 20 courses per month (over 4000 students) online rooms for distance learning courses, prepared material and access to virtual courses
• Sending data for access to virtual rooms to students and instructors. Updating and making public school agenda available. Weekly closed report by seller.
• Suggested, designed and implemented virtual classroom for SAP students prior SAP training, increasing student motivation and course performance

• Supported sales, maintenance, hardware and services processes of Retail Store Solutions area (RSS)
• Imported machines and parts for local manufacture
• Tracked entire transaction from capturing customer opportunities, values, manufacturing and delivery of equipment
• Created comprehensive dashboards and automated metrics reports for Sales and performance metrics, revenue, renewal rates
• Provided data, analyses, modeling, and reporting to support sales force monthly and quarterly business reviews
• Analyzing revenue trends and variances to goals, and communicate to sales and Marketing managers

Project Management

Activities and Societies: Project Management

Bachelor'S Degree, Industrial Engineering

Ensino Médio, Técnico Em Processamento De Dados