Pedro Gabriel Batlouni Cip Email & Phone Number

Dublin, Dublin, Ireland

Dublin, County Dublin, Ireland

Team Leadership and Development: Oversee a team of highly skilled quality assurance analysts, providing mentorship, training, and guidance to ensure optimal performance and continuous professional development. Manage a remote team of third-party administrators from India.Process Optimization: Implement and test new rules within the Ataccama exception report system to enhance quality control processes and efficiency. Identify and implement strategies to streamline workflows and improve overall team productivity.Complex Case Resolution: Provide expert support to internal and offshore teams in resolving complex cases, demonstrating strong problem-solving skills and a deep understanding of industry best practices.Data Integrity: Ensure timely, accurate, and consistent completion of all assigned tasks within the team, maintaining strict adherence to quality standards and regulatory requirements. Conduct thorough quality control of reconciliation data and cash received, identifying and addressing any discrepancies.Risk Management: Monitor and pursue due and overdue bordereaux and settlements, mitigating risks associated with outstanding accounts and ensuring compliance with financial obligations.Operational Support: Provide operational support for new business and renewals, accurately entering data into systems and taking ownership of error resolution to minimize disruptions.Documentation and Compliance: Maintain comprehensive electronic files for accounts in accordance with company policies and internal audit guidelines, ensuring compliance with regulatory standards.Collaboration and Innovation: Collaborate with the Centre of Excellence to drive continuous improvement in quality assurance practices and manage workflow effectively. Assist with premium bordereaux booking.Underwriting Coordination: Liaise with underwriters to confirm policy issuance instructions, ensuring accuracy and adherence to underwriting guidelines for various lines of business.

Dublin, County Dublin, Ireland

Responsible for capture accurate and complete data in underwriting system Eclipse, as processing firm orders, endorsements, quotes, submissions and cancelations for a wide range of slips.Process Underwriting documentation within pre-defined service level agreement (SLA`s), ensuring timely and accurate capture of data.SME for two lines of business, responsible for keep updated such process notes, supporting these underwriting teams in capturing their data efficiently and facilitating communication between the underwriting teams and operations team.Collaborated and built solid relationships with experienced Underwriters and Operations team and also query resolution within the team.Work with Accounts Receivable team to complete the amended for HIDAC policies as reconciliation of data and cash received raising any queries with relevant internal parties.Assisting with premium bordereaux booking into Eclipse system.Providing operational support in all aspects of new business/ renewals with accurate data entry into systems.

Maringá, Paraná

Responsible for analyzing claims, interpreting insurance policies, and salvage process.Developed a database system to maintain updates records and prepared required documentation.Developed and created the salvage area of the company, managing all the process and creating procedures to improve its performance.Responsible for developing, presenting, and delivering weekly statistics related to the area’s performance to the board.Responsible for the reimbursement process.Customer Services.

Maringá E Região, Brasil

Supported the setting up process of the company as a Trainee subsequently promoted to Insurance Administrator, involved in the execution and development of underwriting projects. Administrated Auto and Business Policy Issuance and Renewals.Organised, inputted, updated and manipulated data in Excel and Guidewire Software, Supported duties and processes insurance transactions, policy renewals and quoting premiumsAdvised customers about suitable insurance cover, providing accurate information related to policies, premiums, and payments. Supported and backed up the staff and different areas of the company. Customer Service.

Certified Insurance Practitioner (Cip), Insurance

Economic Sciences, Economic

Activities and Societies: Institutional program of Scientific initiation