Pedro Biazon Email & Phone Number

As a Technical Program Manager in the Corporate Engineering team at Albertsons, focusing on maintenance and reliability operations, I manage key enterprise safety and compliance programs, as well as other CapEx projects. My role involves cross-functional collaboration with finance, accounting, and sales departments, as well as plant personnel, while.

Boise, Idaho, United States

I worked as a Project Manager in the Experience Design team at HP (Hewlett Packard). My work is focused on NPI LaserJet printers service documentation. My team creates technical content solutions for a worldwide audience. Documentation includes, but is not limited to, service manuals, in-box install guides, web-based training, web-topics, and videos.

Boise, Idaho

• During this period I worked for a small design company based in Boise, ID, as the lead design engineer, focused on designing trade-show booths amongst other projects such as wall wraps, vehicle wraps, wall displays.
• Worked on multiple projects simultaneously while managing time and resources.
• Communicated with clients for feedback and updates.
• Responsible for leading a design team of two (2) and provided training and support.
• Use specialized software to create models and drawings of products for client concepts and proofs, as well as create production-ready files.
• Organize and maintain records of past and current jobs for future reference.

Boise, Idaho

• Worked as a technical specialist in the Boise, ID, Apple Store as a part of the Genius Bar team. There I continued to develop my customer service, problem-solving, teaching, and tech skills.
• Develop a relationship of trust and support with Apple customers.
• Contributed to helping new and existing customers with software or hardware-related issues by training, offering advice, problem-solving, and referring customers to the appropriate support teams. Received recognition.

• While attending NNU for my undergrad degree, I worked for the IT department where I grew in my customer service skills, troubleshooting, and problem-solving.
• Responded to tickets to help staff, faculty, and students in person or over the phone by quickly analyzing the issue and offering advice, teaching, problem-solving, or referring the issue to the correct department.
• Set up phones, computers, audio, and video equipment.
• Oversee equipment such as computers and video cameras in virtual settings.
• Participated in training new employees.Received recognition for my work multiple times during my first year in this position.

Master Of Business Administration - Mba, Business Administration And Management

Bachelor Of Science - Bs, Mechanical Engineering