Pedro Rivera Email & Phone Number

Chicago, IL, US

• In my role as a Order Operations Manager at Threadless, I take a hands-on approach to managing operations and customer experience. My work spans a variety of responsibilities aimed at ensuring smooth workflows and.
• Order Production: Oversee the end-to-end order production process, ensuring accuracy, timeliness, and adherence to quality standards.
• Vendor Collaboration: Partner with vendors to manage service level agreements (SLAs), resolve shipping and receiving challenges, and streamline order fulfillment through detailed communication and co-managed.
• Fraud Prevention: Analyze transaction trends to identify and mitigate fraudulent activity, safeguarding the business and customers.
• Inventory Management: Maintain inventory accuracy and leverage extensive product knowledge to support operations, from stock allocation to troubleshooting supply chain issues.
• Post-Purchase Support: Resolve complex post-purchase scenarios, including order discrepancies, return processing, and chargeback investigations, ensuring customer satisfaction and retention.

Chicago, IL, US

• As a Customer Experience Team Lead at Threadless, I successfully managed customer support operations, handled returns and exchanges, and maintained the store front. Additionally, I collaborated with supply vendors to.
• Managed customer support operations via e-mail, Help Scout, and Parature
• Oversaw returns, exchanges, and missent items to maintain high customer satisfaction
• Collaborated with supply vendors to optimize SLAs and inventory supply

Chicago, IL, US

• Managed a small team for Direct to Garment order fulfillment, ensuring accurate processing and shipping of orders.
• Oversaw inventory organization and maintenance, optimizing efficiency in the warehouse.
• Trained and onboarded new hires and seasonal workers, contributing to a cohesive team dynamic.
• Utilized forklift operation skills for efficient shipping and receiving of products.