Peter Bugarin Email & Phone Number

San Jose, Ca, Us

Tempe, Arizona, United States

Professional Summary & Key Achievements:- Oversee Production Operations for content services, applications, and events, managing event monitoring, incident response, and infrastructure, network, and cloud services.- Develop and maintain response protocols across incident management tools, driving system enhancements and reliability through collaboration with Dev, SRE, and other teams to prevent future incidents and improve system resiliency.- Develop and report key operational metrics, guiding continuous improvement efforts over time.- Create and update documentation, including operational runbooks and support materials.- Support marquee events and daily operations by preparing dashboards/documentation for event readiness and providing operational coverage as needed.- Contribute to the development and implementation of Digital Operations processes and SOPs, identifying automation opportunities for operational tasks and incident remediation.- Execute production changes to digital systems, infrastructure, products, and platforms to support event and release activities.- Serve as a point of incident escalation for Operations team, triaging and mitigating issues as required.Key Achievements (2023):Datadog Management: Developed and maintained synthetics/dashboards across various platforms and services. Evaluated and integrated new products to enhance workflow efficiency.Runbook Management: Leveraged advanced knowledge to ensure smooth day-to-day operations and educate colleagues on their own projects/dashboards. Event Planning: Shared responsibility in organizing events to ensure 24/7 operator coverage.Digital Operations Support: Utilized internal tools, third-party vendors, and live performance metrics to uphold the FOX ecosystem's stability and functionality as a vital member of the SRO team.

San Mateo, California

Use of technical expertise in troubleshooting broadcast/video feeds, video content, e-commerce related issues and escalations to minimize customer impact during service outages.• Ad insertion: troubleshoot ad issues on live channels, VOD or high-profile events to reduce revenue impact. Worked in conjunction with third parties such as Google’s Doubleclick for Publishers and Freewheel. • Proactively monitor live metrics on all platforms using specialist tools for hundreds of channels and escalate any complex or undocumented issues to higher level technical resources for investigation. Work with content management systems, FTP sites, and VOD Distribution.• Coordinate with dev teams to ensure smooth update releases on all clients including PS4, Roku, Apple TV, Fire TV, web browsers and mobile devices (iOS & Android). Assist with channel validations prior to launch and ensuring quality of new channels added to the service. Document and track maintenance requests.Promoted to Operations Specialist (Tier 2) on April, 2019• Provide coverage for Live Pay-Per-View events, ensuring Geo-restrictions are in place along with troubleshooting PlayStation Video app when issues arise.• Lead team discussions for overall issues and upcoming launch/releases through EOS reports. • Account Whitelisting: coordinate with external partners to create accounts for viewership, whitelist existing accounts for internal teams, analyze accounts suspected of fraud and ban accordingly, create internal accounts to fit business needs such as specific DMA/network providers/trials.

San Jose, Ca

Linear Ad InsertionCoordinate collaborate efforts across teams for day-to-day ad insertion operations.Produce extensive training for operation centers including internal tools for incident reporting, schedule verifications, and alerts/escalation paths.Mentor teams on ad detection software for internal development. Increased productivity by 30% for each specialist within a three-week timespan and average precision at 96% for all.VOD Dynamic Ad InsertionSuccessfully onboard content providers for ad insertion across platforms and devices (STB, mobile, tablet, web, consumer electronics). Delegate onboarding assignments to content specialists from testing to customer experience.Troubleshoot and rectify assets that do not adhere to a provider’s guidelines. Provide root cause analysis of issues for all affected systems and partners.Document onboarding and testing procedures for all skill levelsContent Rights: Lookback/Startover Feature for Linear ChannelsOversee content operations, mitigate workflows from manual tasks to automation testing efforts.Collaborate with content providers and integrate current content rights methods for day-to-day operations.Reduce operator error through JIRA tracking, from schedule consolidations to daily progress of providers and operation specialists. This generated an increase in work efficiency by almost 60%.Audit and document procedures for execution of rights with internal tools and provider documentation formats.

Create/Curate hundreds of television channels and VOD (Video On Demand) assets for testing across multiple market areas with the company’s content management system (CMS). Coordinate Onboarding Specialists on daily tasks: channel creation, linear channel maps, linear and VOD subscription packages, and Advertisement Detection metrics. Take initiative in demonstrating daily tasks and overcome commonly found errors across multiple systems. Create and update Process Documentation. Compile/update daily progress reports.Coordinate with multiple developer teams for channel information and troubleshooting.Escalate issues found in video content, whether at the device or CMS level. Account and Device Management: set up users and devices to corresponding content testing areas across the country and approved content.

Live Event Monitoring: View live events through the GO90 app across multiple mobile platforms (iOS/Android/Smart Phone/Tablet) for issues. Schedule content for viewership through the company’s CMS. Coordinate with the Operation Center Specialists during live events of issues and content validation.Enable/disable viewership of events before/after broadcast or issues.Track event issues through Service Now Tickets and escalate when required.VOD Asset Tracking: View VOD assets and report issues. Compile daily reports.

Process and ingest thousands of videos into the company’s Content Management System (CMS). Retrieve metadata for each video through company software. Select thousands of video thumbnails in multiple formats for video display (Desktop, iPhone, Android, Tablet).Review multiple content creators across all digital platforms to be part of the company.Report content issues in regards to creators, A/V errors, company software, and CMS updates.Daily publishing and updates every three hours for the most abundant content per creator.

Develop web content to generate engagement (social/video) with listeners across multiple radio stations.Create in-house videos for company clients and improve their branding and exposure.Photograph, record and edit radio events for clients and prospects to pursue future business with the company. Create short videos for drive-time show hosts and promote their web presence.Post photo/video content across multiple social media channels. Facilitate in On-Air radio operations: manage audience calls, control and record live shows, set hot cues for music/promo/advertisement during break spots.Set up communication with hosts that are fluent in other languages: Hindi, Telugu, Cantonese, Spanish and off-air production of interviews.

San Francisco Bay Area

Produce custom media for companies, private events and festivals. (Video, Photos, Logos)Responsible for all forms of production and delivery of projects. (Video Portfolio available upon request)Multimedia Journalism: Record and edit media for different outlets (radio, TV, web) to be uploaded/played the same day.

Engage with audience members on their favorite radio stations all across the Bay Area.Record and edit short promo videos with radio personalities either at station events or private.Provide radio clients feedback on their event through photos and video recaps.